Total Quality Management

ISBN-10: 0827371926
ISBN-13: 9780827371927
Edition: 1st 1997
Authors: Terry Richardson
List price: $299.95 Buy it from $26.09
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Description: This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations  More...

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Book details

List price: $299.95
Edition: 1st
Copyright year: 1997
Publisher: Delmar Cengage Learning
Publication date: 9/4/1996
Binding: Paperback
Pages: 444
Size: 8.50" wide x 9.75" long x 1.00" tall
Weight: 2.2

This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3

Introduction to Change: History Lessons in Pursuing Quality
The Challenge of Change
World Quest for Quality
The Total Quality System: The Quality Imperative and Quest
Quality As A Philosophy
Steps to Implementation of TQM: Strategies for Total Quality Management
Preparation and Planning Phase
Assessment Phase
Implementation Phase
Networking Phase
Implementing Quality Methods/Techniques: Group/Team Involvement
Group/Team Problem-Solving Techniques
Quantitative/Statistical Analysis
Quality Analysis Tools: Quality Analysis Tools
Controlling and Improving Processes
System Improvement Techniques
Quality Standards: Quality Standards

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