List of Figures | p. ix |
List of Tables | p. xi |
Introduction | p. xiii |
Assisted Living Industry Overview Management, Leadership | p. 1 |
The Assisted Living Industry: Overview | p. 3 |
Defining Assisted Living | p. 3 |
Prevalence of Assisted Living Facilities | p. 5 |
Forces Creating the Need for Assisted Living Facilities | p. 11 |
Clouds on the Horizon | |
Administrative Tasks That Must Be Performed by the Assisted Living Administrator | p. 20 |
Levels of Management | p. 24 |
Line - Staff Relationships | p. 25 |
Forecasting | p. 26 |
Planning | p. 28 |
Why Plan? | p. 28 |
Steps in Planning | p. 29 |
Organizing | p. 32 |
Description of the Organization as a System | p. 33 |
Identifying Systems | p. 38 |
Additional Characteristics of Systems | p. 38 |
Staffing | p. 42 |
Directing | p. 42 |
Policy Making | p. 43 |
Making a Decision | p. 46 |
Leading | p. 47 |
Power and Authority | p. 54 |
Communication Skills | p. 57 |
Organizational Norms and Values | p. 60 |
Related Concepts | p. 63 |
Comparing, Controlling Quality | p. 67 |
Innovating | p. 69 |
Marketing the Assisted Living Facility | p. 70 |
The Turn to Marketing | p. 70 |
The "Marketing" of the Assisted Living Facility | p. 71 |
Developing a Marketing Strategy | p. 72 |
Assisted Living Facility Organizational Patterns; Human Resources | p. 91 |
Organizational Patterns of the Assisted Living Facility | p. 93 |
Identifying the Personnel Functions | p. 127 |
Planning Employment Needs: Writing Job Descriptions | p. 127 |
Forecasting Future Employment Needs | p. 129 |
Recruiting Employees | p. 130 |
Hiring Staff | p. 134 |
Training Staff | p. 148 |
Retaining Employees | p. 154 |
What the Facility Needs From the Employee | p. 154 |
What Employees Need From the Facility | p. 154 |
Strategies Available | p. 156 |
Evaluating Employees | p. 170 |
Paying Employees | p. 175 |
Disciplining Employees | p. 178 |
Assisted Living Facility Financing, Business Operations | p. 185 |
Overview: Position of the Assisted Living Industry | p. 187 |
Evaluating the Financial Strength of the Assisted Living Provider | p. 191 |
Cost of Assisted Living Services | p. 195 |
Sources of Funding to the Assisted Living Industry | p. 197 |
Pricing Assisted Living Services | p. 198 |
The Administrator's Role as Financial Manager | p. 200 |
Generally Accepted Accounting Principles | p. 203 |
Two Approaches to Accounting | p. 204 |
The Two Main Steps in the Accounting Process | p. 206 |
Putting Financial Statements to Work | p. 220 |
Additional Accounting Procedures that Help the Administrator Maintain Control Over the Facility | p. 226 |
The Concept of Depreciation | |
Using "Costs" in Managerial Decisions | p. 245 |
Two Types of Costs: Variables and Fixed | p. 246 |
Additional Types of Costs: Indirect Costs and Direct Costs | p. 248 |
Budgets and Budgeting | p. 252 |
Two Methods of Budget Preparation | p. 253 |
Five Steps in the Budgeting Process | p. 254 |
Finance | p. 259 |
Sources of Laws | p. 259 |
The Court Systems | p. 260 |
Legal Terminology | p. 261 |
Risks Assumed by the Operation of an Assisted Living Facility | p. 267 |
Business-Related Concepts and Terms | p. 273 |
Insurance Terms | p. 292 |
Terms Associated with Wills and Estates | p. 293 |
The Assisted Living Facility Environment: The Long Term Care Continuum Laws and Regulations | p. 297 |
The Long Term Care Continuum | p. 299 |
Origins | p. 299 |
The Care Continuum | p. 310 |
The Social Security Act: Medicare / Medicaid | p. 316 |
Older Americans Act of 1965 | p. 324 |
Labor and Management: Laws and Regulations | p. 329 |
Early Management-Labor Relations | p. 329 |
Major Legislation Affecting Employer-Employee Relationships | p. 330 |
Regulation of Compensation | p. 343 |
Workers' Compensation | p. 346 |
Unemployment Compensation | p. 347 |
Retirement | p. 348 |
Work-Place Safety: The Occupational Safety and Health Act | p. 349 |
Fire Safety: The Life Safety Code | p. 354 |
Americans with Disabilities Act of 1990 Accessibility Guidelines for Facilities | p. 365 |
Nationally Recommended Operating Standards | p. 395 |
Assisted Living Facility Resident Care | p. 409 |
The Assisted Living Environment | p. 411 |
The Aging Process | p. 417 |
Overview of Some Appearance and Functional Changes Believed to Be Associated with Aging | p. 419 |
Theories of Aging | p. 421 |
The Aging Process As It Relates to Diseases Common to the Assisted Living Facility Population | p. 424 |
Blood Circulation | p. 425 |
Respiratory System | p. 435 |
Nervous System | p. 440 |
Digestive System | p. 449 |
Nutrition | p. 453 |
External and Internal Defense Mechanism | p. 458 |
Musculoskeletal System | p. 465 |
Genitourinary (Renal) System | p. 469 |
Reproductive System | p. 474 |
Emotional and Mental Well-Being | p. 476 |
The Scope of Care Issue: Data From 50 States | p. 480 |
Resident Care Policies: Establishing and Maintaining Quality of Care | p. 486 |
Health Care Records | p. 509 |
Pharmaceutical Services | p. 514 |
Final Observations | |
Table of Contents provided by Rittenhouse. All Rights Reserved. |