Resolving Conflicts on the Job

Name: Resolving Conflicts on the Job
Price: 5.7 USD
Availability: InStock
ISBN: 9780814474136

ISBN-10: 0814474136

ISBN-13: 9780814474136

Edition: 2nd 2007

Authors: Jerry Wisinski, Bill Withers

List price: $14.99

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Description:

Conflict, misunderstandings, and contrary points of view are all a part of the workplace-and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

Book details

List price: $14.99
Edition: 2nd
Copyright year: 2007
Publisher: AMACOM
Publication date: 8/22/2007
Binding: Paperback
Pages: 112
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.594
Language: English



Preface to the Second Edition


Preface to the First Edition



A Brief Overview of Conflict



Why People Fight at Work



Five Ways to Engage Conflict



Ways to Listen



Ways to Give (and Receive) Feedback



Conflict Styles



Staying Cool in a Conflict



Ways to Engage Conflict on the Job-Up, Down, and Sideways



Ways to Work with Teams in Conflict



Can All This Conflict Be Good for Me?



Why Do I Care?



Be Prepared


Further Reading


Index