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Resolving Conflicts on the Job

ISBN-10: 0814474136
ISBN-13: 9780814474136
Edition: 2nd 2007 (Revised)
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Description: Conflict, misunderstandings, and contrary points of view are all a part of the workplace-and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts  More...

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Book details

List price: $12.95
Edition: 2nd
Copyright year: 2007
Publisher: Amacom
Publication date: 8/22/2007
Binding: Paperback
Pages: 112
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.396
Language: English

Conflict, misunderstandings, and contrary points of view are all a part of the workplace-and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

Preface to the Second Edition
Preface to the First Edition
A Brief Overview of Conflict
Why People Fight at Work
Five Ways to Engage Conflict
Ways to Listen
Ways to Give (and Receive) Feedback
Conflict Styles
Staying Cool in a Conflict
Ways to Engage Conflict on the Job-Up, Down, and Sideways
Ways to Work with Teams in Conflict
Can All This Conflict Be Good for Me?
Why Do I Care?
Be Prepared
Further Reading
Index

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