Kindness Revolution The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

ISBN-10: 0814473075
ISBN-13: 9780814473078
Edition: 2006
Authors: Ed Horrell
List price: $23.00 Buy it from $3.00
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques at the customer contact level. Rather, it's a culture of kindness and consideration?up and down the entire  More...

New Starting from $18.83
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Italian Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Portuguese Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Spanish Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
German Grammar Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $23.00
Copyright year: 2006
Publisher: Amacom
Publication date: 8/16/2006
Binding: Hardcover
Pages: 208
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.034
Language: English

Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques at the customer contact level. Rather, it's a culture of kindness and consideration?up and down the entire organization?that fundamentally changes employee attitudes toward customers. Featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions.

Preface
Introduction
Owning Your Customers
A Top-Down Commitment to Service
Employees on a Mission
Never on Sunday
Talking About Service .. Every Day
When Customers Call In Sick
Extraordinary Employee Empowerment
Absolutely, Positively: The Pursuit of Perfection
A Place Where Kindness Grows
Kindness: Starting the Revolution
How to Eliminate Indifference in Your Workplace
The Quick Fix Won't Work: How to Ensure Permanent Change
Are You Ready?
Ten Steps to an Extreme Corporate Makeover
Putting It Out There -- On the Net
Conclusions
Appendix
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×