Secret Service Hidden Systems That Deliver Unforgettable Customer Service

ISBN-10: 0814471714
ISBN-13: 9780814471715
Edition: 2002
List price: $17.95 Buy it from $3.94
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Description: Revealing what companies can do behind the scenes to deliver truly exceptional customer service, this book shows how to turn customer service from bland to unforgettable and create stronger bottom line results.

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Book details

List price: $17.95
Copyright year: 2002
Publisher: Amacom
Publication date: 1/28/2003
Binding: Paperback
Pages: 208
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.902
Language: English

Revealing what companies can do behind the scenes to deliver truly exceptional customer service, this book shows how to turn customer service from bland to unforgettable and create stronger bottom line results.

Foreword
Preface: Impossible Dream versus Reality
Acknowledgments
Secret Service Systems: Creating Behind-the-Scenes Systems
Secret Service at Work: Implementing Secret Service Systems
Your Front Line Is Your Bottom Line: The Value of Your Front Line People
What Are We Really Selling? Making It an Experience
Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers
Creating Passionate Team Members: Developing a Strong Corporate Culture
An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences
Enhancing the Quality of Lives Around Us: Giving Back
E-nough: Getting Back to Face-to-Face Relationships
Index
About the Author

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