Power of Business Process Improvement 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

ISBN-10: 0814414788

ISBN-13: 9780814414781

Edition: 2010

Authors: Susan Page

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Book details

List price: $38.95
Copyright year: 2010
Publisher: Amacom
Publication date: 2/17/2010
Binding: Hardcover
Pages: 288
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.386
Language: English

She holds a Master of Divinity degree from San Francisco Theological Seminary, was a campus minister at Washington University in St. Louis and at Columbia University in New York. She has been a student of Buddhism since 1976 and founded and directed the nation's first university-based human sexuality program at the University of California at Berkeley. Since 1980, she has devoted herself full time to writing about relationships and working with couples and singles. She lives in Berkeley, California.

Introduction
The Roadmap: Learning How to Navigate
The Process Inventory: Identifying and Prioritizing the Process List
The Foundation: Avoiding Scope Creep
The Process Map: Flowcharting and Documenting
Time and Cost: Introducing Process and Cycle Time & Verification: Gaining Buy-in
Improvement Techniques: Challenging Everything
Internal Controls, Metrics and Tools: Making it Real
Process Test: Making Sure it Works
Implementation: Preparing the Organization
Continuous Improvement: Embracing the New Mindset
Executive Summary: Getting Recognition
Case Study: Sharing a Real World Example
Appendix: Blank Templates
Index
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