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| Preface | |
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| Acknowledgments | |
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| Introduction: The Rules of Engagement | |
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| Uncomfortable Workplace Situations | |
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| Common Managerial and Supervisory Discussions | |
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| Mediating Disputes Among Subordinates | |
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| Appropriate Responses to Requests to Speak "Off the Record" | |
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| Promoting a Neophyte into a First-Time Supervisory Role | |
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| New Supervisor Syndrome | |
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| Inheriting an Employee with Disciplinary Problems | |
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| Stopping Attitude Problems in Their Tracks | |
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| Advice Before a Holiday Party or an Offsite Event | |
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| Individual Appearance and Uncomfortable Workplace Dilemmas | |
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| Bad Hair Days | |
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| Inappropriate Dress | |
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| Body Piercing and Body Art | |
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| Tattoos | |
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| Halitosis (Bad Breath) | |
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| Body Odor from Lack of Cleanliness | |
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| Body Odor from Suspected Medical Reason | |
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| Cultural and Religious Differences | |
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| Inappropriate Display of Religious Icons | |
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| Supervisor Proselytizes to Subordinates | |
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| Offensive Food Preparation and Spicy Smells | |
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| Euphemisms like "Honey," "Sweetie," and "Doll" | |
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| Speaking Foreign Languages in the Workplace | |
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| Inappropriate Display of Sexually Explicit Material | |
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| Lack of Understanding of Multicultural Differences | |
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| Poor Work Habits and Job Performance Concerns | |
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| Performance Transgressions | |
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| Lack of Quality, Detail, or Efficiency | |
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| Lack of Quantity or Speed | |
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| Substandard Customer Satisfaction | |
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| Lack of Sales Production | |
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| Failure to Learn New Material During Training | |
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| Acts Resulting in a Loss to the Employer | |
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| Failure to Follow Through, or "Dropping the Ball" | |
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| Policy and Procedure Violations | |
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| Failure to Adhere to Safety Rules | |
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| Excessive Personal Telephone Calls | |
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| Excessive Time Spent on the Internet | |
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| Unauthorized Use of Company Equipment and Facilities | |
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| Working Unauthorized Overtime | |
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| Off-Duty Conduct and Moonlighting | |
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| Excessive Absenteeism and Tardiness | |
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| Excessive Unscheduled Absence: "No Fault" System | |
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| Excessive Unscheduled Absence: "Excuse-Based" System | |
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| Patterning Excessive, Unscheduled Absence Around Weekends | |
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| Rolling Calendar Year Maneuvers | |
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| Excessive Tardiness | |
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| Exempt Employees Who Choose to Come and Go as They Please | |
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| Lack of Requisite Skills | |
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| Inferior Job Knowledge | |
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| Lack of Technical Skills | |
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| Inadequate Problem-Solving Skills | |
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| Substandard Written Expression | |
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| Poor Time Management | |
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| Lack of Organization and Neatness | |
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| Inappropriate Workplace Behavior and Conduct | |
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| Sexually Offensive Behavior | |
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| Foul Language in the Workplace | |
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| E-Mail Misuse | |
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| Finding Pornography on an Employee's Computer | |
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| Bullying | |
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| Discriminatory Comments or Racial Epithets | |
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| Leering | |
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| Sexual Harassment Findings (Reverse Harassment) | |
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| Substandard Communication Skills | |
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| Tattletales, Gossipmongers, and Snitches | |
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| Whiners and Complainers | |
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| Requests for Confidential Conversations from Other Supervisors' Subordinates | |
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| Poor Listening Skills | |
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| Failure to Communicate Upward | |
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| Establishing Effective Staff Meetings | |
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| Personal Style Issues | |
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| Suspected Alcoholism or Substance Abuse | |
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| Inability to Accept Constructive Criticism | |
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| Lack of Sensitivity and Protocol (E-Mail Censuring) | |
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| Badgering and Challenging One's Supervisor | |
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| Lack of Teamwork and Relationship-Building Skills | |
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| Laziness and Lack of Commitment | |
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| Blamers and Excuse Makers | |
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| Coworker Jealousy and Employees Who Can't Let Go of Their Anger | |
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| Supremacists-Arrogance and Superior Attitudes | |
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| Leadership Style Challenges and Career Management Obstacles | |
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| Stalled Career Syndrome | |
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| Unwillingness to Confront Problems Head-On | |
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| Staff Motivation Conversations | |
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| Protecting Your Company from Legal Liability (Documentation) | |
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| Inability to Provide Constructive Criticism | |
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| Handling Group Complaints Wisely | |
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| Lack of Diversity Awareness | |
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| Lack of Leadership | |
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| Corporate Actions | |
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| Corporate (Intentional) Actions | |
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| Probationary Termination | |
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| Administering Disciplinary Warnings | |
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| Administering Decision-Making Leaves | |
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| Termination for Cause (in Conjunction with Progressive Discipline) | |
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| Convincing an Employee to Leave Voluntarily When There Are No Progressive Disciplinary Warnings on File | |
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| Negotiating a Separation Package When There Are No Progressive Disciplinary Warnings on File | |
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| Corporate ("No Fault") Actions | |
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| Layoff: Position Elimination-LIFO | |
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| Layoff: Position Elimination-Lack of Qualifications | |
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| Layoff: Position Elimination-Union Bumping Privileges | |
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| Layoff: Position Elimination-Department Closure | |
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| Layoff: Position Elimination-Plant Closure (WARN Act) | |
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| Follow-Up Discussions with Survivors After Layoffs Occur | |
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| Summary Offenses (Immediate Discharge) | |
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| Employee Theft | |
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| Selling Proprietary Products on the Internet | |
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| Time Card Fraud | |
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| Threats of Violence in the Workplace | |
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| Sexual Harassment | |
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| Falsification of Company Records | |
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| Insubordination | |
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| Special Circumstances | |
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| Welcoming Back Employees Returning from a Stress Leave of Absence | |
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| Dealing with Employees in Crisis: Isolation | |
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| Dealing with Employees in Crisis: Suicidal Concerns | |
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| Dealing with Employees in Crisis: Homicidal Concerns | |
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| Terminating Employees Who Are on Investigatory Leave | |
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| Verbally Accepting an Employee's Resignation | |
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| Index | |