EQ Interview Finding Employees with High Emotional Intelligence

ISBN-10: 0814409415

ISBN-13: 9780814409411

Edition: 2008

Authors: Adele B. Lynn

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Book details

List price: $16.00
Copyright year: 2008
Publisher: Amacom
Publication date: 6/9/2008
Binding: Paperback
Pages: 192
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.682
Language: English

Adele Lynn (Belle Vernon, PA) is the author of The Emotional Intelligence Activity Book (0-8144-7123-4). She is a popular speaker/consultant who specializes in emotional intelligence, ethics, and building trust in the workplace.

Introduction
The Five Areas of Emotional Intelligence and the EQ Job Competencies
Self-Awareness
Impact on Others
Emotional and Inner Awareness
Accurate Assessment of Skills and Abilities
Self-Control or Self-Management
Emotional Expression
Courage or Assertiveness
Resilience
Planning the Tone of Conversations
Empathy
Respectful Listening
Feeling the Impact on Others
Service Orientation
Social Expertness
Building Relationships
Collaboration
Conflict Resolution
Organizational Savvy
Personal Influence: Influencing Self
Self-Confidence
Initiative and Accountability
Goal Orientation
Optimism
Flexibility and Adaptability
Personal Influence: Influencing Others
Leading Others
Creating a Positive Work Climate
Getting Results Through Others
Mastery of Purpose and Vision
Understanding One's Purpose and Values
Taking Actions Toward One's Purpose
Authenticity
The EQ Fraud and Other Warning Signs
All One-Sided: Too Good to Be True
Other Behavior Trends
A Word About Instinct
A Final Word
Emotional Intelligence Table of Competencies
Questions by Area and Competencies
Index
About the Author
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