Quality Improvement in European Public Services Concepts, Cases and Commentary

Name: Quality Improvement in European Public Services Concepts, Cases and Commentary
Price: 236.87 USD
Availability: InStock
ISBN: 9780803974647

ISBN-10: 0803974647

ISBN-13: 9780803974647

Edition: 1995

Authors: Christopher Pollitt, Geert Bouckaert

List price: $232.00

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Description:

Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a…

Book details

List price: $232.00
Copyright year: 1995
Publisher: SAGE Publications, Limited
Publication date: 8/11/1995
Binding: Hardcover
Pages: 208
Size: 5.43" wide x 8.50" long x 0.75" tall
Weight: 0.814
Language: English



Introduction



Definition and Operationalization


Defining Quality



Measuring Quality




Case Studies


Quality Measurement and Quality Assurance in European Higher Education



Quality in the French Public Service



Quality Improvement in German Local Government



Quality Improvement in Local Service Contracts



Environmental Services in Harlow


Quality in Swedish Higher Education



A Pilot Study


Costing Non-Conformance at an NHS Hospital



A Pilot Study


Quality Improvement in the Dutch Department of Defence



Enhancing Quality in the Police Service



Leicestershire Constabulary



Overview


Improvement Strategies



Concluding Reflections