Total Quality Management in Human Service Organizations

ISBN-10: 0803949502

ISBN-13: 9780803949508

Edition: 1993

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Description: Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

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Book details

List price: $82.00
Copyright year: 1993
Publisher: SAGE Publications, Incorporated
Publication date: 9/10/1993
Binding: Paperback
Pages: 112
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.396

Quality Management
The New Managerial Wave
What is Total Quality Management (TQM)?
TQM as a Philosophy of Management
Quality as an Organizational Goal
Collecting and Using Customer Quality Data
Understanding and Controlling Variation
Continuous Quality Improvement Through Teamwork
Top Management Commitment
Contractor Involvement
A Plan for Implementing TQM
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