Managing Intercultural Conflict Effectively

ISBN-10: 0803948433
ISBN-13: 9780803948433
Edition: 2001
List price: $103.00 Buy it from $63.23
eBook available
This item qualifies for FREE shipping

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the  More...

Used Starting from $63.23
New Starting from $105.62
eBooks Starting from $51.50
Rent
Buy
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Italian Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Portuguese Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Spanish Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
German Grammar Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $103.00
Copyright year: 2001
Publisher: SAGE Publications, Incorporated
Publication date: 7/25/2001
Binding: Paperback
Pages: 248
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.748
Language: English

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations , Communication Monographs , Human Communication Research , and The International Journal of Conflict Management , among others. Dr. Ting-Toomey's teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters.

About the Authors
List of Figures & Tables
Preface
Intercultural Conflict
An Introduction
Practical Reasons
Culture: A Learned Meaning System
Intercultural Conflict: Basic Assumptions
Intercultural Conflict
A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors
Situational and Relationship Boundary Features
Intercultural Conflict Communication: Process Factors
Intercultural Conflict Competence: Four Criteria
Conclusion
Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors
Intercultural -Intimate Conflict: Situational Features
Intercultural -Intimate Conflict: Process Factors
Intercultural -Intimate Conflict: Outcome Dimensions
Intercultural -Intimate Conflict: Practical Guidelines
Intercultural Conflict in Diverse Work Groups
What is a Group?
Sources of Conflict in a Culturally Diverse Group
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
Intercultural Conflict in Diverse Work Groups: Practical Guidelines
Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees
Primary Orientation Factors: A Model of Conflict Approaches
Conflicts in Multinational Organizations
Culturally Diverse Organizations in the United States
Intercultural Conflict Between Managers and Employees: Practical Guidelines
Managing Intercultural Conflict Competently
Knowledge Dimension
Mindfulness Dimension
Constructive Conflict Skills Dimension
Conclusions
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×