Resolving Conflicts at Work Eight Strategies for Everyone on the Job

ISBN-10: 0787980242
ISBN-13: 9780787980245
Edition: 2nd 2005 (Revised)
List price: $17.95
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Description: Here is a completely updated edition of the best-selling "Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’  More...

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Book details

List price: $17.95
Edition: 2nd
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 10/4/2005
Binding: Paperback
Pages: 384
Size: 6.00" wide x 9.00" long x 1.25" tall
Weight: 0.990
Language: English

Here is a completely updated edition of the best-selling "Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an  opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’ s companies and the people who work in them.

Warren Bennis was born in the Bronx, New York on March 8, 1925. During World War II, he enlisted in the Army, completed officers' training, and became one of the youngest platoon leaders to serve in Europe. He was awarded both a Purple Heart and a Bronze Star. He received a bachelor's degree from Antioch College in Ohio in 1951 and a doctorate in economics from M.I.T. As an educator, he taught organizational studies at Harvard University, Boston University, and the M.I.T. Sloan School of Management. He was a professor of business administration at The University of Southern California for more than 30 years. He wrote more than 30 books on leadership including On Becoming a Leader, Leaders: Strategies for Taking Charge, and Why Leaders Can't Lead. He also wrote a memoir entitled Still Surprised. He advised several presidents and business executives on the essence of successful leadership including John F. Kennedy, Lyndon B. Johnson, Gerald R. Ford, Ronald Reagan and Howard D. Schultz, the chief executive of Starbucks. Bennis died on July 31, 2014 at the age of 89.

Foreword: Conflict: A Leader's Challenge
Preface
Introduction: Eight Strategies to Move from Impasse to Transformation
Change the Culture and Context of Conflict
Listen Actively, Empathetically, and Responsively
Acknowledge and Integrate Emotions to Solve Problems
Search Beneath the Surface for Hidden Meaning
Separate What Matters from What Gets in the Way
Stop Rewarding and Learn from Difficult Behaviors
Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively
Explore Resistance, Mediate, and Design Systems for Prevention and Resolution

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