Facilitator Excellence Handbook

ISBN-10: 0787970700
ISBN-13: 9780787970703
Edition: 2nd 2005 (Revised)
Authors: Fran Rees
List price: $73.00 Buy it from $59.74
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Description: This new edition has been supplemented with new chapters that put facilitating into the context of the modern-day workspace.

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Book details

List price: $73.00
Edition: 2nd
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 6/16/2005
Binding: Paperback
Pages: 420
Size: 8.00" wide x 9.00" long x 1.25" tall
Weight: 1.936
Language: English

This new edition has been supplemented with new chapters that put facilitating into the context of the modern-day workspace.

Introduction: Getting the Most from This Resource
Overview of Facilitation
Facilitation in Organizations Today
Benefits of Facilitation
Goals of an Effective Facilitation
Facilitation Applied
Facilitation and Leadership
A Vision for the Future
Role of the Facilitator
Manager of Group Process
Responsibilities of a Facilitator
The Evolving Role of the Facilitator
Humanizing the Workplace
Basic Facilitation Skills
Verbal Techniques: What to Say
Asking Questions
Probing
Paraphrasing
Redirecting Questions and Comments
Referencing Back
Giving Positive Reinforcement
Including Quieter Members
Encouraging Divergent Views
Shifting Perspective
Summarizing
Bridging
Nonverbal Techniques: What to Do
Active Listening
Voice
Eye Contact
Attentiveness
Facial Expressions
Silence
Body Language
Position and Movement in the Room
Distracting Habits
Enthusiasm
Dress
Recording Techniques
Why Record?
What to Record
Using Flip Charts
Using Someone Else to Record
Role of the Recorder
Ownership of the Flip Charts
Other Uses for Flip Charts
Organizing and Handling Flip Charts
The Art of Charting
Flip-Chart Equipment and Supplies
Reading the Group
How to Read the Group
Group Dynamics
Facilitating Consensus
Understanding Consensus
Problems with Consensus
The Flow of Consensus
Facilitator Methods and Tools
Generating and Organizing Material
Brainstorming
Structured Round
T-Chart
Affinity Diagram
Fishbone Diagram
Timeline
Flow Chart
Matrix Diagram
Ranking and Evaluating Material
Multi-Voting
Ranking and Prioritizing
Nominal Group Technique
Force-Field Analysis
Quadrant Diagram
Decision Matrix
Facilitating Difficult Situations
Meetings
Group Dynamics
Environment
Leadership and Management
Resources
Facilitating Conflict Resolution
Definition of Conflict
Causes of Conflict
Negative Effects of Conflict
Positive Aspects of Conflict
How People Manage Conflict
Facilitator's Role in Conflict Resolution
How to Facilitate Conflict Resolution
Teaching Others to Use Positive Conflict Resolution Skills
A Process for Resolving Conflict
Resources
Designing Effective Facilitations
How to Design a Facilitation
Ten Steps for Designing a Facilitation
Collaborating with the Client
Completing the Design
Designing On-the-Spot
Designing as a Creative Process
Organizing and Enhancing Group Work
Optimum Group Size
Working with Large Groups
Round-Robin Technique
Dividing the Group
Individual Work
Adding Variety to Group Work
Icebreakers
Opening and Closing Activities
General Guidelines
Opening a Group's First Meeting
Opening a Group's Subsequent Meetings
Closing a Group's Ongoing Meetings
Closing a Group's Last Meeting
The Facilitator in Action
Levels of Facilitator Competency
Facilitator Competency Matrix
Facilitating Meetings
Facilitator's Role During the Meeting
Electronic Meetings
Facilitating Teams
Role Clarification
Team Boundaries
Developing Facilitation Skills in Teams
Internal Versus External Team Facilitator
Providing a Team Road Map
Celebrating Team Milestones
Diversity and the Team Facilitator
Resolving Team Conflict
Evaluating Team Performance
Facilitating Virtual Teams
What Is a Virtual Team?
Facilitation in Virtual Teams
Strategies for Facilitators
Facilitating Across Distance
Involving Team Members in Creating Successful Processes
Improving Distance Facilitation Skills
Summary
Facilitating Organization-Wide Projects
The Consulting Role
Skills Required
Intervention Defined
Types of Clients
Steps in Working with Clients
Facilitator Excellence
Managing Yourself
Ego, Power, and the Facilitator
Being Centered and Authentic
Improving Performance as a Facilitator
Avoiding Burnout
The Art of Facilitating
Excellence Versus Perfection
The Natural Flow
Love the Questions
What Makes a Great Facilitator?
Finding Your Core Purpose
Summary
Resources for Facilitators
Index
About the Author

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