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Waiting for Your Cat to Bark?

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ISBN-10: 0785218971

ISBN-13: 9780785218975

Edition: 2006

Authors: Bryan Eisenberg, Jeffrey Eisenberg, Lisa T. Davis

List price: $19.99
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Description:

Good marketers know that customer-centered marketing is mandatory. However, we are not the customer. What the customer perceives as relevant is the thing successful marketers must anticipate, plan and deliver on. Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing offers Persuasion Architecture, a proven Persona-based methodology. Persuasion Architecture enables marketers to anticipate different angles from which customers frame their questions and then coordinate messaging across multiple channels so that marketers can create predictive models of customer behavior. Don't miss out on learning about this six-sigma marketing approach that can skyrocket the…    
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Book details

List price: $19.99
Copyright year: 2006
Publisher: Thomas Nelson Incorporated
Publication date: 6/11/2006
Binding: Hardcover
Pages: 240
Size: 8.50" wide x 9.50" long x 1.00" tall
Weight: 1.100
Language: English

Bryan Eisenberg is an inventor of Persuasion Architecture (patent pending) and cofounder of Future Now, Inc., based in New York City.

Jeffrey Eisenberg is an inventor of Persuasion Architecture (patent pending) and cofounder of Future Now, a consulting firm focused on helping clients persuade and convert their Web site's traffic into leads, customers, and sales.

Lisa T. Davis is a partner and Director of Content for Future Now.

Foreword: Murray Gaylord, Yahoo! Inc.
Introduction
Dogs, Cats, and Marketing
Experiencing the Brand
Friction and Customer Experience
Why Marketing Is Simple But Hard
Marketers Out of Control
Customers in Control
How Customers Buy
Maintaining Persuasive Momentum
Marketing and Sales Collide
The Design of Persuasive Systems
A Web of Interactivity
Brands Cross Channels
Insights and Customer Data
Personalization or "Persona-lization"
Introducing Personas
Uncovering the Knowable
Disclosing the Necessary
Mapping Business Topology
The Topology of a Sale
The Human Operating System
Choosing Personas
Bringing Personas to Life
The Architecture Metaphor
Wireframing As an Interactivity Map
Architecting a Persuasion Scenario
Storyboarding and Prototyping the Scenarios
Accountable Marketing
Persuasion Architecture: A Six-Step Process
Celebrating Your Cats' Meows
Notes