Service and Quality Systems of High-Power Corporate Perf.

Name: Service and Quality Systems of High-Power Corporate Perf.
Price: 18.94 USD
Availability: InStock
ISBN: 9780771591662

ISBN-10: 0771591667

ISBN-13: 9780771591662

Edition: N/A

Authors: Clemmer

List price: $24.95

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Description:

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

Book details

List price: $24.95
Publisher: C D G Books Canada, Incorporated
Binding: Paperback
Size: 6.50" wide x 9.00" long x 1.00" tall
Weight: 1.232
Language: English