Customer Rules The 39 Essential Rules for Delivering Sensational Service

ISBN-10: 0770435602
ISBN-13: 9780770435608
Edition: 2013
Authors: Lee Cockerell
List price: $23.99 Buy it from $10.09
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Description: Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service.Drawing on his more than 40 years in the hospitality industry, Cockerell not only shows  More...

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Book details

List price: $23.99
Copyright year: 2013
Publisher: Crown Publishing Group
Publication date: 3/5/2013
Binding: Hardcover
Pages: 208
Size: 5.25" wide x 8.25" long x 1.00" tall
Weight: 0.638
Language: English

Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service.Drawing on his more than 40 years in the hospitality industry, Cockerell not only shows why the customer always rules, but also how to serve customers with such consistency, integrity, creativity, and sincerity that they'll never want to do business with anyone but you.

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