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| Preface | |
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| About the Author | |
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| Introduction | |
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| A Historical Perspective: Then and Now | |
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| Who's Ruling the Roost? | |
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| A Brave New World: Deregulation | |
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| Airline Transportation 101 | |
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| Travel Agency and Suppliers: Relationships | |
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| The Airlines Reporting Corporation (ARC) | |
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| Structure of the Airline Industry | |
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| Airline Codes | |
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| All about Aircraft | |
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| Building Passenger Loyalty | |
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| Code Sharing and Airline Alliances | |
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| Airline Passenger Services | |
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| Airline Policies and Passengers' Rights | |
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| Airline Geography and Terms | |
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| North American Geography and Codes | |
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| Hubs and Gateways | |
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| Flight and Routing Terms | |
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| Resources and Reservations | |
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| From Paper to Electronics | |
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| OAG Desktop Guides | |
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| OAG Travel Planner | |
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| Computer Reservations System (CRS) | |
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| The Internet: Gold Rush in Cyberspace | |
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| Reservations and Customer Service | |
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| Airline Reservations: Telephone Handling | |
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| Airline Reservations: Automated | |
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| Fares and Pricing | |
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| Airfares and Deregulation | |
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| Fare Calculation Terms | |
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| Types of Fares | |
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| Fare-Basis Codes | |
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| Fare Rules | |
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| Domestic Taxes and Surcharges | |
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| Automated Fare Displays | |
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| Itinerary Pricing | |
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| Itinerary Price with Fuel Surcharge | |
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| Ticketing, Part I | |
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| Background | |
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| ARC Ticket Stock | |
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| ARC Area Settlement Plan | |
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| Sections of a Ticket Document | |
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| Completing a Ticket | |
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| Automated and Electronic Ticketing | |
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| Ticketing, Part II | |
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| Introduction | |
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| Ticketing Circle-Trips | |
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| Ticketing Open Jaws | |
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| Open-Flight Coupons | |
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| Conjunction Tickets | |
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| Discount Fare Ticketing | |
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| Hawaii and Alaska Fares and Ticketing | |
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| Ticket Refunds | |
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| Introduction | |
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| Refund/Exchange Notice (REN) | |
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| Full Refund: Completed Example | |
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| Full Refund: With Cancellation Penalty | |
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| Partial Refund: Completed Example | |
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| Partial Refund: With Commission Cap | |
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| Refunding from ATB | |
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| Ticket Exchanges | |
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| Introduction | |
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| Refund/Exchange Notice (REN) | |
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| New Ticket Entries | |
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| Even Exchange Transactions | |
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| Exchange with Additional Collection | |
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| Exchange with Refund | |
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| Special Ticketing | |
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| Prepaid Ticket Advice (PTA) | |
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| Miscellaneous Charges Order (MCO) | |
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| Tour Order | |
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| Amtrak Ticketing | |
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| International Air Travel | |
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| International Travel Requirements | |
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| International Air Transport Association (IATA) | |
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| Freedoms of the Air | |
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| International Taxes and Fees | |
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| Basics of International Fares and Construction | |
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| International Fares and Ticketing: Western Hemisphere | |
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| International Fares and Ticketing: Eastern Hemisphere | |
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| Worldwide City and Airport Codes | |
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| OAG: Airline Codes and Abbreviations | |
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| Web Site Resources | |
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| Glossary | |