Conducting Tours A Practical Guide

ISBN-10: 076681419X

ISBN-13: 9780766814196

Edition: 3rd 2001 (Revised)

Authors: Marc Mancini
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Description: For readers seeking adventure in the field of tourism, "Conducting Tours" offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary "tricks" for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. The subject matter is organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge. This integrated textbook/workbook is the only source necessary to learn about "Conducting Tours".

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Book details

List price: $197.95
Edition: 3rd
Copyright year: 2001
Publisher: Delmar Cengage Learning
Publication date: 9/22/2000
Binding: Paperback
Pages: 272
Size: 8.25" wide x 10.75" long x 0.50" tall
Weight: 1.430
Language: English

Marc Mancini is one of the travel industry's best-known speakers, educators, and consultants. His writing and video production credits include 12 books, 32 videos, dozens of training websites, and more than 300 articles, with some syndicated by the Los Angeles Times. He has appeared on CNN, ABC's Good Morning America, and Showtime. An Adjunct Professor of Travel at West Los Angeles College, Dr. Mancini was named Educator of the Year by the International Society of Travel and Tourism Educators, and in 2010 received ASTA's Diamond Award. His consulting clients include American Express, Marriott, CLIA, Holland America, AAA, Norwegian Cruise Line, Lufthansa, and the Hawaiian Visitors and Convention Bureau. Dr. Mancini holds a BA degree from Providence College, and an MA, MS, and PhD from the University of Southern California.

Preface
What Is Tour Conducting?
The Tour Industry
Why Take a Tour?
How People Buy Tours
Types of Tour Guides
Tour Managers
Employers of Tour Managers
Other Tour-Related Job Opportunities
The Appeal of Tour Conducting
The Downside of Tour Management
The Tour Manager Personality
Final Considerations
City and Site Guiding
The Advantages of Guiding
The Disadvantages of Guiding
Guidespeak
The Motorcoach Environment
Keeping Your Commentary Fresh
Multi-Day Tours
Materials
Routines
Itineraries
Special Routines
Keeping a Group Occupied
Client and Escort Psychology
Managing Group Behavior
Strategies for Managing a Tour Group
Cultural Sensitivity
Some Cultural Specifics
Dealing with Fellow Workers
Preventing Escort Burnout
Working with Hotels
Researching a Hotel in Advance
The Ideal Tour Hotel
Negotiating with Hotels
Preparing for the Hotel
Arriving at the Hotel
The Hotel Stay
Hotel Checkout
Air Travel and Tours
Negotiating with Airlines
Tour Managers and Air Travel
Airline Industry Terminology
Before Your Clients Arrive
As Your Clients Arrive
Aboard the Aircraft
Arrival at Your Destination
Midtour Flights
Returning Home
Suppliers and Attractions
Cruises
Rail Travel
Dining and Tours
Attractions
Miscellaneous Suppliers
Expecting the Unexpected
How to Help Clients Avoid Problems
When Problems Do Occur
Physically Challenged Passengers
Illness and Accidents
A Few Final Words
Creating a Tour
Marketing a Tour
Assessing the Demand
Planning the Tour
Determining a Tour's Cost and Price
Promotion
Getting the Tour Product Out and Back
Following Up the Tour
Marketing to Groups
Getting the Job ... and Keeping It
Tour Manager Hiring Patterns
Selecting Tour Companies
A Tour Company's Hiring Criteria
How Tour Managers Keep Their Jobs
Some Final Words
Useful Addresses
Tour Operators
Glossary
Bibliography
Index
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