Municipal Benchmarks: Assessing Local Perfomance and Establishing Community Standards Assessing Local Perfomance and Establishing Community Standards

Name: Municipal Benchmarks: Assessing Local Perfomance and Establishing Community Standards Assessing Local Perfomance and Establishing Community Standards
Availability: InStock
ISBN: 9780765626608

ISBN-10: 0765626608

ISBN-13: 9780765626608

Edition: 3rd 2012 (Revised)

Authors: David Ammons

List price: $165.00

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Description:

Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed.The book includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. This edition provides new or expanded…

Book details

List price: $165.00
Edition: 3rd
Copyright year: 2012
Publisher: Routledge
Publication date: 3/15/2012
Binding: Hardcover
Pages: 536
Size: 7.24" wide x 10.16" long x 0.94" tall
Weight: 2.376



Preface



Introduction



Performance Measurement and Benchmarking



Animal Control



City Attorney



City Clerk



Courts



Economic Development



Emergency Communications



Emergency Medical Services



Finance



Fire Service



Fleet Services



Gas and Electric Services



Human Resource Management



Information Systems



Library



Management Services: Executive Office, Budget, and Management Audit



Parking Services



Parks and Recreation



Planning and Development Services



Police



Property Appraisal



Public Health



Public Transit



Public Works: Engineering and Miscellaneous Services



Purchasing and Warehousing



Risk Management



Social Services



Solid Waste Collection and Recycling



Streets, Sidewalks, and Storm Drainage



Traffic Management



5Utilities Business Office



Water and Sewer Services



other Services: Airport, Call center, Mail Service, Print Shop, and Public Information Office



The Value of Benchmarks


Local Government Documents


Index


About the Author