Emotional Labor and Crisis Response Working on the Razor's Edge

Name: Emotional Labor and Crisis Response Working on the Razor's Edge
Availability: OutOfStock
ISBN: 9780765625205

ISBN-10: 0765625202

ISBN-13: 9780765625205

Edition: N/A

Authors: Sharon H. Mastracci

List price: $119.93

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Description:

The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following crises. The authors explore how these public servants interpret unwritten feeling rules, and how they integrate them into the executution of their duties in crisis situations. In an instant, and faced with…

Book details

List price: $119.93
Publisher: M. E. Sharpe Incorporated
Binding: E-Book
Language: English