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| List of Exhibits and Figures | |
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| Preface | |
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| Why Study MIS in the Public Sector? | |
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| Public-Sector Information Systems Misfortunes | |
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| Big Bucks | |
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| Big Failures | |
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| The ITernal of Information Systems | |
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| The Purpose of This Book | |
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| Overview | |
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| Summary | |
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| Information Technology for Decision Making | |
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| Operational Transaction Processing Systems | |
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| Decision Support Systems | |
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| Executive Information Systems | |
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| Knowledge Work Systems | |
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| Legacy Systems | |
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| From Operational to Executive Decision Making: An Extended Example | |
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| Summary and a Look Forward | |
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| Hardware and Software Issues | |
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| Basics of Computers | |
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| Commercial Off-the-Shelf Software | |
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| Open Source Versus Proprietary Software | |
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| Summary and a Look Forward | |
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| Managing the Agency's Data Resources | |
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| Database Basics | |
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| Database Management Systems | |
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| Database Managers and Data Administrators | |
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| Data Warehouses and Data Mining | |
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| Privacy Issues | |
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| Summary and a Look Forward | |
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| The Telecommunications Revolution | |
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| The Basics of Telecommunications | |
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| Telecommunications Applications in Government: An Example | |
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| Issues in Telecommunications | |
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| Summary and a Look Forward | |
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| The Internet Revolution | |
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| Background on the Internet | |
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| E-Government | |
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| The Promises and Pitfalls of E-Democracy | |
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| E-Voting | |
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| The Digital Divide | |
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| Summary and a Look Forward | |
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| Systems Development and Implementation | |
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| The Waterfall Method | |
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| Prototyping | |
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| Rapid Applications Development | |
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| Agile Software Development | |
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| Joint Applications Development | |
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| End User Development | |
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| The Software Acquisition Capability Maturity Model (SA-CMM) | |
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| Types of System Implementation | |
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| Systems Maintenance | |
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| Summary and a Look Forward | |
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| Transforming Government with Technology | |
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| Enterprise Resource Planning | |
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| Business Process Reengineering | |
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| Customer Relations Management | |
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| Summary and a Look Forward | |
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| End User Computing Issues | |
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| Employee Privacy Rights | |
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| Telecommuting | |
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| Ergonomics | |
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| Summary and a Look Forward | |
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| Acquiring Technology Solutions | |
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| Background on Procurement and Contracting | |
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| The Procurement and Contracting Landscape | |
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| The Software Acquisition Maturity Model (SA-COMM) | |
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| The Outsourcing Alternative | |
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| Summary and a Look Forward | |
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| Information Security | |
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| Information Security in General | |
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| Threats to Information Systems | |
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| The Severity of Security Threats | |
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| The Security of Government Information Systems | |
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| Ensuring Information Security | |
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| Summary and a Look Forward | |
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| Managing Information Strategically | |
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| Information Resource Management | |
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| Chief Information Officer | |
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| Enterprise Architectures | |
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| Knowledge Management | |
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| Review | |
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| Notes | |
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| Bibliography | |
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| Web Sources | |
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| Index | |
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| About the Author | |