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| An evolving role in a changing environment | |
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| Health care : how is it different from "industry?" | |
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| The nature of supervision : health care and everywhere | |
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| Management and its basic functions | |
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| Delegation and empowerment : forming some good habits | |
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| Time management : expanding the day without stretching the clock | |
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| Self-management and personal supervisory effectiveness | |
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| Interviewing : start strong to recruit successfully | |
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| The one-to-one relationship | |
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| Leadership : style and substance | |
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| Motivation : intangible forces and slippery rules | |
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| Performance appraisal : cornerstone of employee development | |
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| Criticism and discipline : guts, tact, and justice | |
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| The problem employee and employee problems | |
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| The supervisor and the human resource department | |
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| Ethics and ethical standards | |
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| Decisions, decisions | |
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| Management of change : resistance is where you find it | |
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| Communication : not by spoken words alone | |
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| How to arrange and conduct effective meetings | |
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| Budgeting : annual task and year-long implications | |
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| Quality and productivity : sides of the same coin | |
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| Teams, team building, and teamwork | |
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| Methods improvement : making work - and life - easier | |
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| Reengineering and reduction in force | |
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| Continuing education : your employees and you | |
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| The supervisor and the law | |
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| Living with HIPAA | |
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| Organizational communication : looking up, down, and laterally | |
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| Unions : avoiding them when possible and living with them when necessary | |