Interactive Evaluation Practice Mastering the Interpersonal Dynamics of Program Evaluation

ISBN-10: 0761926739
ISBN-13: 9780761926733
Edition: 2013
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Description: You've taken your introduction to evaluation course and are about to do your first evaluation project. Where do you begin? Interactive Evaluation Practice: Managing the Interpersonal Dynamics of Program Evaluation helps bridge the gap between the  More...

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Book details

Copyright year: 2013
Publisher: SAGE Publications, Incorporated
Publication date: 4/12/2012
Binding: Paperback
Pages: 456
Size: 7.25" wide x 8.75" long x 1.00" tall
Weight: 1.628
Language: English

You've taken your introduction to evaluation course and are about to do your first evaluation project. Where do you begin? Interactive Evaluation Practice: Managing the Interpersonal Dynamics of Program Evaluation helps bridge the gap between the theory of evaluation and its practice, giving students the specific skills they need to use in different evaluation settings. Jean A. King and Laurie Stevahn present readers with three organizing frameworks (derived from social interdependence theory from social psychology, evaluation use research, and the evaluation capacity building literature) for thinking about evaluation practice. These frameworks help readers track the various skills or strategies to use for distinctive evaluation situations. In addition, the authors provide explicit advice about how to solve specific evaluation problems. Numerous examples throughout the text bring interactive practice to life in a variety of settings.

Jean A. King is a professor in the Department of Organizational Leadership, Policy, and Development at the University of Minnesota. She holds an M.S. and Ph.D. from Cornell University and, prior to her graduate study, taught middle school English in upstate New York before moving to New Orleans, LA where she was on the faculty at Tulane University. In 1989 she moved upriver to the University of Minnesota as the founding director of the Center for Applied Research and Educational Improvement (CAREI) in the College of Education and Human Development, a position she held for four years before working collaboratively to revitalize program evaluation instruction in the College. King founded the Minnesota Evaluation Studies Institute (MESI) in1996 and currently serves as its director. With over thirty years' experience teaching and conducting evaluations, Professor King has received numerous awards for her work, including the Myrdal Award for Evaluation Practice and the Ingle Award for Extraordinary Service from the American Evaluation Association, three teaching awards, and three community service awards. A sought-after presenter and long-time writer on evaluation, she is the author of numerous articles, chapters, and reviews and retains an abiding interest in participatory evaluation and evaluation capacity building.

About the Authors
Preface
Acknowledgments
An Introduction to Interactive Evaluation Practice
Introducing Interactive Evaluation Practice
Chapter Preview
Introduction
Why It Pays to Pay Attention to Interpersonal Dynamics in Program Evaluation
The Personal and Interpersonal Factors
What Is Program Evaluation? What Is Interactive Evaluation Practice?
Evaluation Metaphysics
Three Roles of the Evaluator in Interactive Evaluations Practice
Evaluator as Decision Maker
Evaluator as Actor
Evaluator as Reflective Practitioner
Chapter Review
Framing Interactive Evaluation Practice
Chapter Preview
Introduction
A Primer on Seven Basic Inquiry Tasks
The Interpersonal Participation Quotient
Evaluator-Directed Studies
Collaborative Studies
Participant-Directed Studies
The Evaluation Capacity Building Framework
Applying the Frameworks to Evaluation Practice
Accreditation for a Health Clinic
Customer Satisfaction in the Hospitality Industry
Organization Development in an Educational Institution
Chapter Review
Theoretical Foundations for Interactive Evaluation Practice
Chapter Preview
Introduction
Where's the Theory?
Factors Impeding Research on Evaluation Practice
Theories to Use in Interactive Evaluation Practice
Social Interdependence Theory
Theoretical Conceptions of Evaluation Use
Studying Evaluation Use
What Research Says About Evaluation Use
Theory-Based Principles for Interactive Evaluation Practice
Chapter Review
Skills and Strategies for Interactive Evaluation Practice
The Nuts and Bolts of Evaluation Conversations
Chapter Preview
Introduction
The Role of Conversations in Evaluation Practice
How Program Evaluation Conversational Differ From Other Conversations
Context
The Client/Primary Intended User
Conversation Content
The Evaluator
Overarching Goals and Sample Questions for Evaluation Conversations
Conversations and the Interactive Evaluation Practice Frameworks
Applying Interactive Evaluation Practice Principles to Evaluation Conversations
Chapter Review
An Evaluator's Dozen of Interactive Strategies
Chapter Preview
Introduction
Grounding Interactive Evaluation Strategies
Why Use Interactive Strategies in Evaluation?
Where Will Interactive Evaluation Strategies Work Best?
When Should Evaluators Use Interactive Evaluation Strategies?
How Can Interactive Strategies Be Facilitated?
Facilitating Interactive Evaluation Strategies
Interactive Evaluation Strategies
An Example of the Strategies in Action
Practical Considerations for Using Interactive Strategies
Applying Interactive Evaluation Practice Principles to Interactive Strategies
Chapter Review
Managing Conflict Constructively in Evaluation Settings
Chapter Preview
Introduction
Recognizing Conflict in Evaluation Practice
Theoretical Frameworks for Constructive Conflict Resolution
Conflict Strategies Theory
Constructive Conflict Resolution Theory
Skills for Constructive Conflict Resolution
Structure Cooperative Goals
Negotiate for Mutual Gain
Conflict Competencies for Evaluators
Analyze the Social Context
Goal Structures
Cooperative Interaction
Conflict Situations
Recognize Conflict Behaviors
Forcing
Withdrawing
Smoothing
Compromising
Facilitate Mutual Problem Solving
Create Cooperative Norms
Know Thyself
Applying Interactive Evaluation Practice Principles to Managing Conflict Constructively
Chapter Review
Creating a Viable Interactive Evaluation Process
Chapter Preview
Introduction
Planning a Viable Interactive Evaluation Process
Context/Setting
Culture
Involvement
Establish Committees
Populate Committees
Analyze Attitude and Aptitude
Logistics
Establish Consistent Expectations, Procedures, and Routines
Focus on Meetings
Create and Use Templates
Organize Systems for Dealing With Documents
Determine Who Will Manage Logistics
Communication
Communication Within Evaluation Committees
Communication Among Evaluation Committees
Communication Beyond Evaluation Committees
Electronic Communication
Information Management
Confidentiality
Building Evaluation Capacity Through Interactive Processes
Organizational Context
ECB-Friendly Internal Organizational Context
Support From the External Environment
Resources
Access to Evaluation Resources
Sources of Organizational Support for Evaluation
ECB Structures
Long-Term Plan for ECB
Infrastructure to Support the Evaluation Process
Purposeful Socialization Into the Evaluation Process
Peer Learning Structures
Assessing Evaluation Processes to Enhance Viability
Applying Interactive Evaluation Practice Principles to Creating a Viable Interactive Evaluation Process
Chapter Review
Dealing With the Unexpected in Program Evaluation: When Bad Things Happen to Good Evaluators
Chapter Preview
Introduction
The Limits of Evaluation Practice
What Can Go Wrong During a Program Evaluation?
Environmental Issues
Environmental Scenario
Client/User Issues
Client/User Scenario
Evaluation Process/Results Issues
Evaluation Process/Results Scenario
Evaluator Issues
Evaluator Issues Scenario
What Can Interactive Evaluators Do When Bad Things Happen?
General Responses to Unexpected Issues
Environmental Issues
Client/User Issues
Evaluation Process/Results Issues
Evaluator Issues
Putting It All Together
The Role of Internal Versus External Evaluators in Addressing the Unexpected
Internal Evaluators
External Evaluators
Thinking About Inevitable Trade-Offs in Evaluation Decision Making
Applying Interactive Evaluation Practice Principles to Dealing With the Unexpected in Program Evaluation
Chapter Review
Teaching Cases For Bringing Interactive Evaluation Practice To Life
The Evaluator Is in Charge: Evaluating a Controversial Shelter Project
Chapter Preview
Introduction
The Evaluation Context
The Cast of Characters as the Evaluation Began
The Evaluation Process
Initial Decisions/Actions
Data Collection and Analysis Decisions/Actions
Data Interpretation and Reporting Decisions/Actions
Case Study TIPS: Think, Interact, Practice, Situate
Chapter Review
We're in This Together: Evaluating a Remedial Math Program
Chapter Preview
Introduction
The Evaluation Context
The Cast of Characters as the Evaluation Began
The Evaluation Process
Initial Decisions/Actions
Data Collection and Analysis Decisions/Actions
Data Interpretation and Reporting Decisions/Actions
Case Study TIPS: Think, Interact, Practice, Situate
Chapter Review
Serving as an Evaluation Coach: Engaging Staff and Participants in Evaluating a Healthy Nutrition Program
Chapter Preview
Introduction
The Evaluation Context
The Cast of Characters as the Evaluation Began
The Evaluation Process
Initial Decisions/Actions
Data Collection and Analysis Decisions/Actions
Data Interpretation and Reporting Decisions/Actions
Case Study TIPS: Think, Interact, Practice, Situate
Chapter Review
Epilogue: The End-and a Beginning
Glossary
The Program Evaluation Standards: A Guide for Evaluators and Evaluation Users (3rd Edition)
American Evaluation Association Guiding Principles for Evaluators
Essential Competencies for Program Evaluators
Interactive Evaluation Practice Principles Chapter Crosswalk
Generic Exercises for Reflecting on Interactive Evaluation Practice Case Studies
References
Author Index
Subject Index

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