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| Introduction | |
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| Dedication | |
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| Foreward | |
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| Acknowledgements | |
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| Introduction | |
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| Protection Officer Code of Ethics | |
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| Security and Asset Protection Principles | |
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| Human Rescource Management | |
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| Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge | |
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| Security Personnel Selection | |
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| Supervisory Characteristics and Expectations | |
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| Evaluation of Uniformed Protection Officers | |
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| Employee Motivation Theory and Application | |
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| Employee Discipline: Policy and Practice | |
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| Human Reliability | |
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| Supervision | |
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| Personnel Deployment | |
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| Dealing with Difficult Employees | |
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| The Supervisor's Role in Handling Complaints and Grievances | |
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| Unethical Acts by Security Officers | |
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| Interpersonal Communications | |
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| Training and Development | |
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| Training: Strategies, Tactics, and Challenges for Protection Managers | |
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| Orientation for Security Officers | |
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| Staff Training and Development | |
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| Curriculum design | |
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| Professional Certifications: Milestones of Professionalism | |
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| Management and Leadership | |
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| Evolution of Management | |
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| Time and Stress Management | |
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| Project Management: An Overview | |
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| Company Policy and Procedures: The Security Supervisor's Primer | |
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| Total Quality Management | |
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| Leadership for Protection Professionals | |
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| Risk Management and Emergency Management | |
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| Risk Management | |
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| Why Accidents Happen: The Theories of Causation | |
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| The Supervisor's Role in Safety | |
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| Workplace Violence | |
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| Critical Incident Management in the Post-9/11 Era | |
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| Supervising During Emergencies | |
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| Supervising During Special Events | |
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| Security and Medical Response | |
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| Outsourcing in Security | |
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| Internal Loss | |
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| Physical Security and Technology | |
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| Security Systems Design and Evaluation | |
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| Statistical Analysis | |
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| Security Technologies | |
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| High-Technology Theft | |
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| Designing Operations Control Centers | |
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| Investigation | |
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| Managing Investigations | |
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| Developing Report Writing Ability in Subordinates | |
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| Testifying in Court | |
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| Customer, Client and Community Relation | |
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| Customer Service and the Protection Officer: Guidelines to Achieving Excellence | |
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| The Supervisor's Role in Improving Customer Service | |
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| Tenant Relations | |
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| Uniforms and Image Projection for Protection Forces | |
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| The Relationship Between Marketing and the Security Function | |
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| Crime Prevention and Community Relations Strategies | |
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| Public-Private Sector Liaison Programs | |
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| Legal Aspects | |
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| Legal Aspects of Security | |
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| Managing/Supervising to Reduce Liability | |
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| Sexual Harassment | |