Security Supervision and Management The Theory and Practice of Asset Protection

ISBN-10: 0750684364
ISBN-13: 9780750684361
Edition: 3rd 2007
List price: $70.95 Buy it from $36.69
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Description: The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management  More...

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Book details

List price: $70.95
Edition: 3rd
Copyright year: 2007
Publisher: Elsevier Science & Technology Books
Publication date: 11/2/2007
Binding: Paperback
Pages: 584
Size: 7.25" wide x 10.25" long x 1.00" tall
Weight: 2.530
Language: English

The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM is unique and was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, but after seven years, it has become dated. The changes, vetted by IFPO, make the third edition more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" added to each chapter, and added information on related resources (both print and online). * Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation * Over 40 experienced security professionals contribute chapters in their area of specialty * Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more. * Quizzes at the end of each chapter allow for self testing or enhanced classroom work

Introduction
Dedication
Foreward
Acknowledgements
Introduction
Protection Officer Code of Ethics
Security and Asset Protection Principles
Human Rescource Management
Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge
Security Personnel Selection
Supervisory Characteristics and Expectations
Evaluation of Uniformed Protection Officers
Employee Motivation Theory and Application
Employee Discipline: Policy and Practice
Human Reliability
Supervision
Personnel Deployment
Dealing with Difficult Employees
The Supervisor's Role in Handling Complaints and Grievances
Unethical Acts by Security Officers
Interpersonal Communications
Training and Development
Training: Strategies, Tactics, and Challenges for Protection Managers
Orientation for Security Officers
Staff Training and Development
Curriculum design
Professional Certifications: Milestones of Professionalism
Management and Leadership
Evolution of Management
Time and Stress Management
Project Management: An Overview
Company Policy and Procedures: The Security Supervisor's Primer
Total Quality Management
Leadership for Protection Professionals
Risk Management and Emergency Management
Risk Management
Why Accidents Happen: The Theories of Causation
The Supervisor's Role in Safety
Workplace Violence
Critical Incident Management in the Post-9/11 Era
Supervising During Emergencies
Supervising During Special Events
Security and Medical Response
Outsourcing in Security
Internal Loss
Physical Security and Technology
Security Systems Design and Evaluation
Statistical Analysis
Security Technologies
High-Technology Theft
Designing Operations Control Centers
Investigation
Managing Investigations
Developing Report Writing Ability in Subordinates
Testifying in Court
Customer, Client and Community Relation
Customer Service and the Protection Officer: Guidelines to Achieving Excellence
The Supervisor's Role in Improving Customer Service
Tenant Relations
Uniforms and Image Projection for Protection Forces
The Relationship Between Marketing and the Security Function
Crime Prevention and Community Relations Strategies
Public-Private Sector Liaison Programs
Legal Aspects
Legal Aspects of Security
Managing/Supervising to Reduce Liability
Sexual Harassment

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