Managing America's Small Communities People, Politics, and Performance

ISBN-10: 0742543390
ISBN-13: 9780742543393
Edition: 2005
List price: $32.00
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Description: In their book, Managing America's Small Communities, David Folz and P. Edward French examine the relevant trends, executive behavior, service quality, and service performance measurement in small communities. The theme is the value added to small  More...

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Book details

List price: $32.00
Copyright year: 2005
Publisher: Rowman & Littlefield Publishers, Incorporated
Publication date: 8/25/2005
Binding: Paperback
Pages: 192
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.638
Language: English

In their book, Managing America's Small Communities, David Folz and P. Edward French examine the relevant trends, executive behavior, service quality, and service performance measurement in small communities. The theme is the value added to small communities that evidence professionalism in administration. Professional managers base service strategies on needs rather than demands, emphasize long-term community interests, promote equality, and advance citizen participation. The findings show that city managers are more extensively engaged than mayors in governmental process decisions and help to advance the level of service quality in small communities.

Introduction
Profile of small communities and chief executives
Executive behavior and decision making
Measuring and comparing municipal service quality
Measuring and comparing municipal service performance
Conclusion
Measures used for police, fire, solid waste, and recycling services in municipal benchmarking projects
Financial data collection forms for the Tennessee municipal benchmarking project

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