Confronting Without Offending Positive and Practical Steps to Resolving Conflict

ISBN-10: 0736921494

ISBN-13: 9780736921497

Edition: 2009

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Description: Where there are people, there are disagreements and misunderstandings. The author of Taming Your Tongue (more than 350,000 copies sold), a popular speaker, and a behavior expert, Deborah Smith Pegues draws on God's Word, personal experience, and research to show how to approach difficult situations so relationships are strengthened not broken.Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperationConfronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

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Book details

List price: $12.99
Copyright year: 2009
Publisher: Harvest House Publishers
Publication date: 3/1/2009
Binding: Paperback
Pages: 192
Size: 5.75" wide x 8.50" long x 0.50" tall
Weight: 0.660
Language: English

Acknowledgments
Confrontation: The Bridge to Harmony
The Goal of Confrontation
Commanded to Confront
Biblical Confrontation and Conflict Management Styles
The Dictator: "Do It My Way"
The Accommodator: "Have It Your Way"
The Abdicator: "I'll Run Away"
The Collaborator: "Let's Find a Way"
Strategies for an Effective Confrontation
Preparing for the Encounter
Owning the Problem
Speaking the Right Words
Listening
Negotiating Future Behavior
Releasing the Offender
Confrontation and Personality Temperaments
The P.A.C.E. Personality Profile
Understanding the Temperaments
Confrontation Guidelines for Selected Situations
Family Interactions
Marketplace Interactions
Social and Other Interactions
Epilogue
P.A.C.E. Personality Profile Behavioral Summary
Index to Biblical Conflicts
Endnotes
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