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Introduction | |
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Who Should Read This Book? | |
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The Key Benefits of This Book | |
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Chapters at a Glance | |
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Read On... | |
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Dedication | |
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From Cuneiform to Intranets: Getting Here from There | |
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Information and Knowledge in an Historical Perspective | |
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Humans See Value in Consciously Collecting, Sharing, and Using Information | |
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Writing Systems Were Designed to Augment Memory Systems | |
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Humankind Has Invented Physical Objects for Storing and Manipulating Information | |
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Humankind Perceives Value in Collections of Knowledge | |
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Every Major Institution in Society Has Collected, Preserved, and Exploited Information | |
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Humankind Needs to Organize Knowledge to Assure Access | |
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Summary | |
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Intranets 101 | |
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Intranets Defined | |
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Nuts, Bolts, Bits, and Bytes | |
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Evolving Intranets | |
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Next Generation Intranets | |
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The Demand for Intranets | |
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Summary | |
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The Portal: Gateway to a World of Knowledge | |
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Portal Features and Functionality | |
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Why Portals? Why Now? | |
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Portals in the News | |
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Summary | |
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Business and Technological Drivers | |
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The PC Revolution | |
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The Search for a New Management Paradigm | |
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The Desktop Publishing Revolution | |
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The Revolution in Networking | |
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The Internet Revolution | |
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Summary | |
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The Microsoft Solution for Intranets | |
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The Problem | |
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The Solution | |
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Summary | |
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The Culture of Knowledge | |
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The Knowledge Worker | |
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What Are Knowledge Workers and What Can They Do? | |
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Where Did Knowledge Workers Come From? | |
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Today's Knowledge Workers | |
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Core Competencies of Today's Knowledge Workers | |
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Summary | |
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The Knowledge Workplace | |
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From the Industrial Revolution to the Information Age | |
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The Changing Nature of Work | |
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Transformation of the Workplace | |
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Knowledge Management | |
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Putting Knowledge to Work | |
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Summary | |
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How Intranets Add Value | |
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The Business Value Proposition for Next Generation Intranets | |
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Emergence of the Knowledge Worker | |
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Emergence of the Knowledge Workplace | |
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The Economy, the Knowledge Workplace, and Productivity | |
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Building the Knowledge Workplace | |
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Scenarios | |
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Assessing the Business Value of Next Generation Intranets | |
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Quantitative Returns | |
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Qualitative Returns | |
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Return on People, Process, Knowledge, and IT | |
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Summary | |
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Case Studies: Successful Workplace Intranets | |
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HandR Block Delivers Superior Customer Services | |
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Banco Nacional de Costa Rica Enhances Productivity | |
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Tracy Unified School District Improves Student Learning and Reduces Administration | |
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Compaq Global Services Increases Revenue and Lowers Cost | |
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Summary | |
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Making Intranets Work: Planning and Beyond | |
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Strategies for Planning and Deploying a Successful Intranet | |
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What Went Wrong? | |
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Attributes of a Successful Intranet | |
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Ongoing Intranet Management | |
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Summary | |
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The Future | |
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Changes in Society | |
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Technology in the Workplace | |
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Intranets Continue to Evolve | |
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Summary | |
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An Intranet Glossary | |
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Bibliography | |
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Resource List | |
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Index | |