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How You Will Benefit From This Book | |
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Complete Range of Categories | |
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We Can All Use Help | |
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Easy-to-Follow Models | |
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How-to-Do-It Outline | |
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How to Use This Book When You Can't Find Your Topic | |
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Beginning and Ending Sentences | |
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Hard Sell Versus Soft Sell | |
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Model Letters Analyzed | |
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Easy-to-Use Index | |
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Lifetime Reference Work | |
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Requesting Favors | |
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Closing a Request with Confidence--Examples | |
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Additional Information | |
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Questionnaire | |
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Consumer Survey | |
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Response to Inquiry | |
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Procedural Change | |
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Rescheduling Order | |
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Time Extension | |
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Meeting Deadline | |
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Shorten Deadline | |
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Office Visit | |
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Manufacturing-Plant Visit | |
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Share Experience | |
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Financial Statement | |
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Business Guidance | |
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Business Statistics | |
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Business Forecast | |
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Business Location | |
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Business Opportunities | |
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Sample Letter | |
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Quote from Article | |
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Obtaining Interview | |
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Request for a Speaker | |
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Obtaining Speakers | |
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Entertaining a Friend | |
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Alleviating Fear | |
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Board a Relative | |
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Job for a Relative | |
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Please Send Money | |
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Tool Loan | |
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Desert Rescue | |
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Declining Requests | |
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Begin by Agreeing | |
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Begin with a Thank You | |
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Begin with an Agreement and Apology | |
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Statements of Refusal | |
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Close with Encouragement | |
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Invitations | |
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Invitation to Dinner | |
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Invitation to Speak | |
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Join a Group | |
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TV-Program Research | |
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Football Game | |
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Request for Information or Material | |
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Information Not Available | |
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Tree Disease | |
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Item Not Available | |
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Application for Personal Credit | |
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Lack of Information | |
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No Records | |
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Short Employment | |
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Slow Pay | |
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New in Area | |
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Current Information Lacking | |
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Application for Business Credit | |
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Financial Condition | |
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Credit Limited | |
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Company Procedure--Late Payment | |
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Guarantor Needed | |
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Previous Poor Pay | |
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Bad Risk | |
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Bad Risk--No Hope | |
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Franchise Refused | |
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Will Not Change Prior Understanding | |
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Donation | |
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Discontinued Contributions | |
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Use of Name in Fund Raising | |
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Company Policy | |
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Budget Limitation | |
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Political Donation | |
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Disagree with Charity Project | |
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Customer Adjustments | |
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Damaged Product | |
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Cash Discount | |
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Credit Adjustment | |
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Special Product | |
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Poor Workmanship | |
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Slow-Selling Product | |
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Other Letters of Declination | |
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Can't Fill Order | |
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Special Assignment | |
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Business Meeting Unnecessary | |
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Magazine Subscribers Limited | |
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Manuscript | |
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Publication--Editorial Program | |
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Publication--Needs Reworking | |
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Refusing a Volunteer | |
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Declining a Friendly Loan | |
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No More Babysitting | |
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Lying | |
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Loan of Personal Item | |
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Freight Claim | |
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Miscellaneous Request | |
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Financial Aid | |
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Sales | |
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Model Opening Sentences | |
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Model Closing Sentences | |
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Investment--Real Estate | |
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Business Magazine | |
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Magazine--Elitist | |
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Mortgage Insurance | |
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Homeowner's Insurance | |
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Flood Insurance | |
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Health Care | |
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Dentistry | |
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Book Club | |
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Real Estate--Homes | |
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Real Estate--Mountain Property | |
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Camera | |
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Computer Modem | |
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Specific Customer--Roofing Tile | |
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Sales-Promotion Book | |
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Gift of Food | |
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Bakery | |
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Income-Tax Consulting | |
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Service Contract | |
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Inactive Customer | |
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Collection Service | |
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Public Official | |
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Executive Recruiter | |
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Personal Credit | |
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Furniture, Retail | |
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Art Object | |
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Life Insurance | |
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Cost Savings | |
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Retail Sales | |
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Kitchenware | |
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Envelopes | |
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Letterhead Design | |
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Pest Control | |
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Weight Loss | |
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Beauty Salon | |
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Produce Containers | |
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Toyota Camry | |
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Mississippi Welcome | |
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Phone Service | |
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Follow-Up Sales Letters | |
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Follow-up | |
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Fund Raising | |
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Charitable Help for the Disadvantaged | |
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Runaway Children | |
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Disadvantaged Girl | |
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Troubled Boys | |
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Homeless Children | |
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Mentally Retarded | |
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Disabled Children | |
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Home Support for Disabled | |
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Hungry Children | |
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Arthritis | |
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Heart Disease | |
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American Veterans | |
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Cerebal Palsy | |
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United Way | |
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Disaster Relief | |
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Sponsor a Child | |
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Lung Disease | |
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Working Mothers | |
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Inner-City Children | |
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Library | |
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What We Offer You | |
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Seeking Memberships | |
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Thank-You | |
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Magazine Campaign | |
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Need Volunteers | |
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Exceed Last Year | |
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Churches | |
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Secular Appeal | |
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Fund-Raising Start | |
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Every-Member Canvass | |
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Budget Can Be Met | |
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Delinquent Pledge | |
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Love Is a Reason for Giving | |
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Mission Potluck | |
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Hospitals | |
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Updating Facilities | |
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Success Story | |
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Expansion Costs | |
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Maintain Quality Service | |
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Doctors Join in Giving | |
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Doctors as Business Persons | |
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Last Appeal to Doctors | |
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Using a Specific Example | |
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Need New Equipment | |
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Appeal to Ego | |
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Join Hospital Foundation | |
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Schools | |
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Give More than Last Year | |
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Library Needs | |
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Alumni Solicitation | |
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Haven't Given Yet | |
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Minorities Program | |
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Operational Funds | |
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Building Fund | |
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Student Union Building | |
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Financially Disadvantaged Students | |
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Every Little Bit Helps | |
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Pledge Not Received | |
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Worthy Projects | |
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Community | |
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Art Museum | |
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Community Theater | |
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Local Symphony | |
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Security Patrol | |
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Middle East Peace | |
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Immigration | |
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Public Television | |
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Visitors' Center | |
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Collection | |
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How to Receive a Prompt Reply | |
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Attention-Getting Openings--Humorous | |
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Other Opening Sentences | |
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Strong Closing Sentences | |
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Prompt-Action Sentences | |
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Goodwill Sentences | |
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Soothing Sentences | |
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Apologetic Sentences | |
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Reassuring Sentences | |
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Repeated Thoughts--Sentences | |
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Promoting the Future--Sentences | |
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Suggestions for Effective Credit Letters | |
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Series of Collection Letters | |
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Three Letters: Reminder | |
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Three Letters: Past-Due Charge Account | |
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Three Letters: Business-Invoice Past Due | |
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Three Letters: Past-Due Freight Bill | |
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Four Letters: Overdue Charge Account | |
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Four Letters: Loan Past Due | |
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Four Letters: Patience | |
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Five Letters: Credit Record | |
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Five Letters: Installments | |
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Six Letters: Future Credit Limited | |
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Six Letters: Credit Standing Jeopardized | |
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First Collection Letter Is a Reminder | |
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Middle Stages of Collection Letters | |
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Appeals-Collection Letters | |
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Final Collection Letters | |
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Information: Providing and Requesting | |
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Providing Information | |
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Shipping Instructions | |
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Procedural Change | |
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Price Increase | |
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Purchasing Policy | |
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Bid Price | |
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Complying with Request | |
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Data No Longer Required | |
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Lease Instructions | |
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Action Taken | |
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Payment Instructions | |
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Confirmation | |
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Payment Delay | |
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Continue Procedure | |
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Number Code Changes | |
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Repeated Instructions | |
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Distribution of Reports | |
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Claim Against City | |
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Effect of Strike | |
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Layoff | |
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Statement of Future Occurrence | |
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Policy Change | |
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Change in Items Used | |
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Address Change | |
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Will Contact You Again | |
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Reason for Cooperation | |
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Send Records Elsewhere | |
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Too Busy | |
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New Paint Required | |
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Requesting Information | |
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Accounting System | |
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Acknowledgment of Gift | |
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City Information | |
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Recent Sales Activity | |
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Order Information | |
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Data for Newsletter | |
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Credit Information | |
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Credit Application | |
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Credit Card | |
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Warranty Questions | |
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Making an Appointment | |
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Old Equipment | |
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Corporate Name | |
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Please Investigate | |
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Office Furniture | |
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Life-Insurance Questions | |
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Procedural Change | |
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Confirming Conversation | |
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Personnel Evaluation | |
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School Courses | |
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Price Quote | |
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Report Request | |
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Chemical Hazards | |
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Physical Inventory | |
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Opinion Asked | |
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Survey of Consumption | |
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Suggestions | |
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Transfer | |
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Travel Plans | |
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Maintenance Agreement | |
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Research Question | |
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Claims Service Evaluation | |
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Medical Facility Evaluation | |
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Complaints: Making and Answering | |
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Making Complaints | |
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Transit Damage | |
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Cost of Purchases | |
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Messy Work Area | |
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Low Sales | |
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Sales Forecast | |
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Manufacturing Errors | |
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Manufacturing Problem | |
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Shipping Errors | |
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Billing Error | |
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Computer Error | |
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Catalog Order | |
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No Follow-up | |
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Labor-Law Violation | |
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Misrepresentation | |
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Noisy Driver | |
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Meetings Out of Control | |
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Barking and Biting Dogs | |
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No Stop Light | |
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Delayed Phone Service | |
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Slow Response | |
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Gardener Problem | |
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Improper Installation | |
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Answering Complaints | |
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Opening Sentences | |
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Closing Sentences | |
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Disturbed Retail Customer | |
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Misrepresentation Reply | |
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Convenient Hours | |
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Extended Payments | |
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Employee Rudeness | |
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Misdirected Mail | |
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Late Delivery | |
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Low-Sales Reply | |
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Meeting Control | |
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Damaged Merchandise | |
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Merchandise Guarantee | |
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Unsatisfactory Chair | |
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Unsatisfactory Television | |
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Foreign Object in Food | |
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Declining Responsibility | |
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Editing of Newsletter | |
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Paint Work | |
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Pricing Error | |
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Shipping Error | |
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Billing Error | |
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Statement Error | |
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Biting Dog | |
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Complaint-Handling Procedure | |
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Employment | |
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Letters Written by Job Applicants | |
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Cover Letters for Resumes | |
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Advertising Executive | |
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Accounting Manager | |
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Staff Manager--Telephone Company | |
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Management-Information Systems | |
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Writer of Sales Letters | |
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Cover Letters for Job Applicants | |
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Secretary | |
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Market-Research Trainee | |
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Retail-Department Manager | |
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Resumes | |
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Advertising Executive | |
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Senior Accountant | |
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Assistant Staff Manager | |
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Systems Administrator | |
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Job-Application Letters | |
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Answering Ad for Accounting Manager | |
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Cold-Call Application Letter for Museum Director | |
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Cold-Call Letter for Administrative Assistant | |
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Cold-Call Application Letter for Computer Systems Manager | |
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Application Letter for Job Suggested by a Present Employee | |
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Thanking an Employer | |
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Accepting Offer of an Interview | |
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Thank-You for the Interview | |
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Thank-You for Your Recommendation | |
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Accepting Job Offer | |
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Rejecting Job Offer | |
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Letters Written by Employers | |
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Tentatively Accepting Applicant | |
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Requesting Data from References | |
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Requesting Data from Applicants | |
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Providing References to Another Employer | |
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Invitation to an Interview | |
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Rejecting Tentatively Accepted Applicants | |
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Rejecting Applicant | |
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Accepting Applicant | |
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Welcome to New Employee | |
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Performance Appraisal | |
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Performance Evaluation | |
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Job Performance Review | |
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Recommendation for Promotion | |
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Promotion Notice | |
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Congratulations on Your Promotion | |
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Promotion Denied | |
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Reprimand | |
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Termination Warning | |
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Termination | |
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Accepting Resignation | |
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Notice of Employee Leaving | |
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Retirement Congratulations | |
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| |
Letters Involving Third Parties | |
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Thanks for Helping Me Get a Job | |
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Recommending a Job Applicant | |
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Rejecting Applicant Recommended by a Third Party | |
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Congratulations on Promotion | |
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Congratulations on Retirement | |
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Termination and Resignation | |
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Termination | |
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| |
Plant Closed | |
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| |
Company Cutbacks | |
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Temporary Layoff | |
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| |
Company Merger | |
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| |
Financial Problems | |
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| |
Office Consolidation | |
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| |
Indiscretions | |
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Personal Friend | |
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| |
Temporary Assignment Declined | |
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| |
Performance | |
| |
| |
Classroom Procedures | |
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| |
Unwanted Employee | |
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| |
Termination Warning | |
| |
| |
Personal Problems | |
| |
| |
Below-Standard Performance | |
| |
| |
Classroom Performance | |
| |
| |
Borderline Work Effort | |
| |
| |
Tardiness | |
| |
| |
Absentee Record | |
| |
| |
Resignation | |
| |
| |
New Position | |
| |
| |
Seeking New Challenge | |
| |
| |
College Training | |
| |
| |
Ill Health | |
| |
| |
Heart Problem | |
| |
| |
Personal Problems | |
| |
| |
Disagree with Goals | |
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Volunteer | |
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| |
Reason Omitted | |
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| |
Resignation Acceptance | |
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Disagreement with Goals | |
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| |
Declining a Transfer | |
| |
| |
Accepting Resignation | |
| |
| |
Acknowledgment of Separation Pay and Release | |
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| |
Sympathy and Condolence | |
| |
| |
Sentences Expressing Sympathy | |
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Sentences Thanking the Reader for an Expression of Sympathy | |
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| |
Lost Your Job | |
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| |
Failed the State Exam | |
| |
| |
Letters to Hospitalized People | |
| |
| |
Hospitalized for Illness | |
| |
| |
Hospitalized for Accident or Injury | |
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Other's Illness | |
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| |
Death of Business Associate | |
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| |
Death of Business Friend | |
| |
| |
Death of Spouse | |
| |
| |
Death of Husband | |
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| |
Death of Wife | |
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| |
Death of Relative | |
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| |
Death of Mother | |
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Death of Father | |
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Death of Daughter | |
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Death of Son | |
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| |
Death of Sister | |
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Death of Brother | |
| |
| |
Miscarriage | |
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| |
Death of Others | |
| |
| |
Belated Condolence | |
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| |
Death by Suicide | |
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| |
Death--from a Business Firm | |
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| |
Birth Defect | |
| |
| |
Divorce | |
| |
| |
Marriage Separation | |
| |
| |
Misfortune | |
| |
| |
Personal Reverses | |
| |
| |
Unnamed Tragedy | |
| |
| |
Thank You for Your Sympathy | |
| |
| |
| |
Apology | |
| |
| |
Sentences of Apology | |
| |
| |
Reasons for an Apology | |
| |
| |
Bad Behavior | |
| |
| |
Billing Error | |
| |
| |
Company Policy | |
| |
| |
Confusing Word Usage | |
| |
| |
Declining Dinner Invitation | |
| |
| |
Postponed Appointment | |
| |
| |
Postponed Dinner | |
| |
| |
Missed Lunch Appointment | |
| |
| |
Delayed Answer | |
| |
| |
Delayed Credit | |
| |
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Delayed Order | |
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Delayed Paperwork | |
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Delayed Return of Borrowed Item | |
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Delayed Thank-You | |
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Indiscretion | |
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Ignoring a Customer | |
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Incomplete Instructions | |
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Incomplete Project | |
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Late Report | |
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Missed Meeting | |
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Missing a Caller | |
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Project Failure | |
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Quote Error | |
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Shipping Error | |
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Slow Payment | |
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| |
Small Reward | |
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Statement Error | |
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| |
Wrong Information | |
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| |
Sharing the Blame | |
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| |
| |
Congratulations | |
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| |
Sales Volume | |
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| |
New Customer | |
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| |
Author Appreciation | |
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| |
Job Well Done | |
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| |
Top Salesperson | |
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Exceeding Goal | |
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| |
College Acceptance | |
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Graduation | |
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College Degree | |
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| |
Specialized Teacher | |
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Handicapped | |
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| |
New Position | |
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| |
Promotion | |
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| |
Service Award | |
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| |
Five Years | |
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| |
Twenty years | |
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| |
Golf Tournament | |
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| |
Industry Award | |
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| |
Retirement | |
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| |
President of Rotary | |
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Anniversary | |
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Honorary Sorority | |
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President of Association | |
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Store Opening | |
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| |
City Councilperson | |
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Loan Paid | |
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| |
Engagement | |
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| |
Marriage | |
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Adoption | |
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| |
New Home | |
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| |
Happy Birthday | |
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| |
| |
Thank-You and Appreciation | |
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| |
Gift | |
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| |
Pamphlet | |
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| |
Information | |
| |
| |
Materials Received | |
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| |
Advice | |
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| |
Personal Support | |
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| |
Recommendation | |
| |
| |
Dinner Invitation | |
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| |
Recognition | |
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| |
Going-Away Party | |
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| |
Hospitality | |
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| |
Companionship | |
| |
| |
Friendship | |
| |
| |
Book Loan | |
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| |
Appreciation | |
| |
| |
Fond Memories | |
| |
| |
Illness | |
| |
| |
Caregiver | |
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| |
Family Crisis | |
| |
| |
Job Well Done | |
| |
| |
Being Our Customer | |
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| |
Charge-Account Convenience | |
| |
| |
Loan | |
| |
| |
Sales Presentation | |
| |
| |
Accounting Help | |
| |
| |
Payment | |
| |
| |
Referral | |
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| |
Attending | |
| |
| |
Visiting | |
| |
| |
| |
Other Business Letters | |
| |
| |
Goodwill | |
| |
| |
Seasons Greetings | |
| |
| |
Good Work | |
| |
| |
Free Bulletin | |
| |
| |
Golf Invitation | |
| |
| |
To a Salesperson's Spouse | |
| |
| |
Sales Agreement Ended | |
| |
| |
Enjoyed Meeting You | |
| |
| |
Real-Estate Service | |
| |
| |
Requested Information | |
| |
| |
Sending Information | |
| |
| |
Making Contribution | |
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| |
Favorable Adjustment | |
| |
| |
Introductions | |
| |
| |
New Sales Representative | |
| |
| |
Friend for Sales Position | |
| |
| |
A Friend | |
| |
| |
Academic Assistance | |
| |
| |
New Employee | |
| |
| |
Acknowledgment | |
| |
| |
Late Payment Received | |
| |
| |
Large Order | |
| |
| |
Cannot Meet Deadline | |
| |
| |
Report Received | |
| |
| |
Invitations | |
| |
| |
To Do Advertising | |
| |
| |
Use Company Hotel Room | |
| |
| |
Dinner Guest | |
| |
| |
Accepting Invitations | |
| |
| |
To Speak | |
| |
| |
Football Celebration | |
| |
| |
Retirement Dinner | |
| |
| |
Dinner Invitation | |
| |
| |
Dinner, Company President | |
| |
| |
Join a Group | |
| |
| |
Declining Invitations | |
| |
| |
Accepting a Position | |
| |
| |
Committee Chairperson | |
| |
| |
Lions Club | |
| |
| |
Cover Letters | |
| |
| |
Expenditure Request | |
| |
| |
Lists | |
| |
| |
Agreement for Signature | |
| |
| |
Warehouse Report | |
| |
| |
Statement Requested | |
| |
| |
Savings Statement | |
| |
| |
Insurance Renewal | |
| |
| |
Price Increase | |
| |
| |
Valuable Document | |
| |
| |
Follow-Up | |
| |
| |
Correct an Error | |
| |
| |
Additional Information Requested | |
| |
| |
Inactive Charge Account | |
| |
| |
Power Lawn-Mower Purchase | |
| |
| |
Magazine Subscription | |
| |
| |
Query Letters Seeking Publication | |
| |
| |
Book | |
| |
| |
Magazine Article | |
| |
| |
Procedural Proposal | |
| |
| |
Paying Invoices | |
| |
| |
Going over Another's Head | |
| |
| |
| |
Other Personal Letters | |
| |
| |
Welcome | |
| |
| |
To New Resident | |
| |
| |
To New Member | |
| |
| |
Announcement | |
| |
| |
Engagement | |
| |
| |
Broken Engagement | |
| |
| |
Death of Father | |
| |
| |
Birth of Daughter | |
| |
| |
Adoption | |
| |
| |
Good Wishes | |
| |
| |
Seasons Greetings | |
| |
| |
Convalescing | |
| |
| |
Acknowledgment | |
| |
| |
Gift Received | |
| |
| |
Dinner Postponement | |
| |
| |
Help Received | |
| |
| |
Invitation | |
| |
| |
Encouragement | |
| |
| |
Low Productivity | |
| |
| |
Sales Contest | |
| |
| |
Promotion | |
| |
| |
Research Paper | |
| |
| |
Fund Drive | |
| |
| |
Teaching | |
| |
| |
Letters to the Editor | |
| |
| |
Baseball Excitement | |
| |
| |
Photo Radar | |
| |
| |
Cult Suicides | |
| |
| |
Children Smoking | |
| |
| |
Lying Approved? | |
| |
| |
Computer Research | |
| |
| |
Teach Children to Write | |
| |
| |
Automobile Air Bags | |
| |
| |
Sirens and Lights Save Lives? | |
| |
| |
Compliments | |
| |
| |
Staff Help | |
| |
| |
Orientation Help | |
| |
| |
Unusual Help | |
| |
| |
Finding Error | |
| |
| |
Construction Bid | |
| |
| |
Good Salesman | |
| |
| |
Sales Increase | |
| |
| |
Improved Grades | |
| |
| |
Vote Getter | |
| |
| |
Ministerial Evaluation | |
| |
| |
Recommendations | |
| |
| |
Customer | |
| |
| |
Domestic Service | |
| |
| |
High-School Graduate | |
| |
| |
Discreet Letters | |
| |
| |
Reacquaintance | |
| |
| |
Respect My Privacy | |
| |
| |
Reprimand | |
| |
| |
Outside Activities at Work | |
| |
| |
Lack of Cleanliness | |
| |
| |
Bad Behavior | |
| |
| |
College Washout | |
| |
| |
Travel Expense | |
| |
| |
Lack of Cooperation | |
| |
| |
Unsafe Conditions | |
| |
| |
Trespassing | |
| |
| |
Bullying Child | |
| |
| |
Child's Coach | |
| |
| |
Presenting Gifts | |
| |
| |
Companionship | |
| |
| |
Friendship | |
| |
| |
Advice | |
| |
| |
Funeral Officiating | |
| |
| |
Baptismal Officiating | |
| |
| |
Hospital Patient | |
| |
| |
Eightieth Birthday | |
| |
| |
Illness | |
| |
| |
Retirement | |
| |
| |
Accepting Gifts | |
| |
| |
Chess Set | |
| |
| |
Food Snacks | |
| |
| |
Book | |
| |
| |
Money | |
| |
| |
Oil Painting | |
| |
| |
Watercolor Painting | |
| |
| |
Art Object | |
| |
| |
Free Product | |
| |
| |
Cooler | |
| |
| |
Declining Gifts | |
| |
| |
Company Policy | |
| |
| |
Must Maintain Image | |
| |
| |
Duplicate Gift | |
| |
| |
Gift Too Valuable | |
| |
| |
Expensive Gift | |
| |
| |
Tribute | |
| |
| |
Tribute to a Wife | |
| |
| |
Tribute to a Husband | |
| |
| |
Testimonials | |
| |
| |
Index | |