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| Writing, the Workplace, and This Book How Will Writing Impact Your Career? | |
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| How Does the Workplace Affect What and How You Write? | |
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| The Reader's Corner: Are You Ready to Be an Information Broker? | |
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| What Makes Technical Communication Effective? | |
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| Taking It into the Workplace: Visiting with a Professional in Your Field What's Ahead in This Book? | |
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| Understanding the Role of the Writer | |
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| Understanding and Writing for Your Readers Principle | |
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| Determine Your Purpose for Writing Principle | |
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| Identify Your Readers Taking It into the Workplace: Readers and the Web Principle | |
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| Determine Your Readers' Purpose, Needs, and Preferences Principle | |
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| Analyze Your Readers' Attitudes The Reader's Corner | |
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| How We Read Conclusion Worksheet for Identifying Your Readers Exercises Case Study | |
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| Informing Students About Financial Aid | |
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| Facing Ethical and Legal Challenges Understanding Ethics Making Ethical Decisions | |
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| The Reader's Corner | |
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| "Uh, Where Are We?" Principle | |
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| Ask the Right Questions Taking It into the Workplace: Your Profession and Its Code of Conduct Principle | |
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| Work Through Ethical Decisions Principle | |
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| Communicate Ethically Turning to the Law When Faced with an Ethical Dilemma Conclusion Worksheet for Ethical Communication Exercises Case Study: A Broken Promise | |
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| Collaborating and the Writing Process Collaborative Writing in the Workplace Principle | |
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| Collaborate to Analyze the Writing Situation and Plan the Document Taking It into the Workplace: Collaborating Across Generations Principle | |
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| Use Electronic Media to Collaborate Principle | |
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| Collaborate Effectively | |
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| The Reader's Corner: Conducting a Successful Teleconference Conclusion | |
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| Worksheet for Successful Collaboration Exercises Case Study | |
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| A Public Relations Problem at Big Lake | |
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| Knowing the Tools of the Writer | |
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| Researching Information Using Primary and Secondary Sources Principle | |
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| Plan Your Research Principle | |
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| Select Appropriate Primary Research Techniques Principle | |
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| Select Appropriate Secondary Research Strategies Taking It into the Workplace: Copyright Laws and "Fair Use" Principle | |
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| Evaluate the Information and Sources | |
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| The Reader's Corner | |
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| The Disadvantages of Web Research Conclusion | |
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| Worksheet for Researching Information Using Primary and Secondary Sources | |
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| Exercises Case Study: Discovering Job Prospects in Your Field | |
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| Organizing Information for Your Readers Readers and Your Documents Principle | |
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| Decide How to Organize Your Document Principle | |
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| Consider Using the Standard Patters of Organization Principle | |
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| Prepare an Outline The Reader's Corner: Organizing Web Sites Taking It into the Workplace: Organization Makes a Difference Principle | |
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| Tell Readers What You Are Writing About Principle | |
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| Use Headings to Show the Organization of Your Document Conclusion | |
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| Worksheet for Organizing Your Documents | |
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| Exercises Case Study: Writing Overviews and Headings | |
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| Writing Reader-Oriented Sentences and Paragraphs Focus on Actors and Actions Principle | |
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| Make the Actors the Subjects of Your Sentences The Reader's Corner: Reader-Oriented Poetry Principle | |
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| Put the Action in Verbs Principle | |
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| Emphasize the Important Information in Your Sentences Principle | |
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| Tie Your Sentences Together Taking It into the Workplace | |
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| How Are Your Editing Skills? Conclusion | |
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| Worksheet for Writing Reader-Oriented Sentences and Paragraphs Exercises | |
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| Using Reader-Oriented Language Principle | |
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| Use Specific and Unambiguous Language The Reader's Corner: Localizing Documents for International Readers Principle | |
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| Use Only the Words Your Readers Need Principle | |
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| Use Simple Words Principle | |
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| Use Positive Language Principle | |
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| Use Technical Terminology Consistently and Appropriately Principle | |
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| Use Nonsexist Language Principle | |
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| Consider Your Readers' Culture and Language | |
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| Taking It into the Workplace: What Is Simplified English? Conclusion | |
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| Worksheet for Using Reader-Oriented Language | |
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| Exercises Case Study: Changing Old Habits | |
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| Designing Documents for Your Readers How Design Makes Documents More Readable Principle | |
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| Consider the Design as You Plan Your Documents Principle | |
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| Choose Design Elements to Motivate Readers to Read Principle | |
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| Choose Design Elements to Help Readers Locate Information Taking It into the Workplace: Using Color to Structure Information Principle | |
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| Choose Design Elements to Help Readers Read Your Documents | |
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| The Reader's Corner | |
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| Typography Conclusion Worksheet for Designing | |
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| Documents for Your Readers Exercises Case Study: A "Diastrous" Design | |
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| Creating Effective Visual Aids for Your Readers Principle | |
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| Look for Areas Where Visual Aids Will Help You Communicate Principle | |
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| Design Visual Aids That Are Clear Taking It into the Workplace: The International Language of Graphics Principle | |
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| Select the Appropriate Visual Aid The Reader's Corner: Visual Aids in Space Principle | |
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| Integrate Visual Aids into the Text Principle | |
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| Use Computer Software to Create Professional-Looking | |
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| Visual Aids Conclusion: Ethics and Visual Aids | |
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| Worksheet for Creating Effective | |
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| Visual Aids for Your Readers Exercises | |
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| Preparing Front and Back Matter Principle 1: Prepare the Front Matter The Reader's Corner: The First "Covers" Principle | |
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| Prepare the Back Matter Principle | |
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| Number the Pages Conclusion | |
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| Taking It into the Workplace | |
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| Moving Front and Back Matter into the World of Online Communication | |
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| Worksheet for Preparing Front and Back Matter Exercises | |
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| Producing Effective Documents and Presentations for Your Audience | |
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| Writing Reader-Oriented Proposals Principle | |
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| Find Out About the Readers of Your Proposals Principle | |
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| Prepare to Answer Readers' Questions Principle | |
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| Use the Conventional Elements of Proposals | |
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| The Reader's Corner: Presidential Proposals Taking It into the Workplace | |
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| The Future of Proposals Two Sample Proposals | |
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| Worksheet for Writing Reader-Oriented Proposals | |
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| Exercises Case Study: Working for the Community | |
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| Writing Reader-Oriented Informal Reports Principle | |
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| Find Out About the Readers Principle | |
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| Prepare to Answer Readers' Questions Principle | |
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| Determine the Appropriate Format and Conventional | |
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| Elements for the Report Writing | |
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| Progress Reports Taking It into the Workplace | |
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| Progress Reports and Telecommuting | |
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| Writing Meeting Minutes | |
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| The Reader's Corner: Dramatizing Progress Reports | |
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| Writing Field and Lab Reports | |
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| Writing Trip Reports Sample Informal Reports | |
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| Worksheet for Writing Reader-Oriented Informal Reports | |
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| Exercises Case Study: Relocating an Office | |
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| Writing Reader-Oriented Formal Reports The Types of Formal Reports The Reader's Corner: Reports and the Free Press Principle | |
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| Identify the Readers and the Purpose of Your Reports Principle | |
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| Formulate Questions and Research When Needed Principle | |
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| Make Conclusions and Recommendations Based on Sound Research Principle | |
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| Use the Conventional Elements | |
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| When Writing Your Reports Taking It into the Workplace | |
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| Personal Computers, the Web, and Corporate Information | |
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| Writing Feasibility Reports Two Sample Reports | |
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| Worksheet for Writing Reader-Oriented Formal Reports | |
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| Exercises Case Study: Deciding Where to Live in the Fall | |
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| Writing User-Oriented Instructions and Manuals Principle | |
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| Find Out How Much the Readers Know About the Task Principle | |
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| Use an Accessible Design Taking It into the Workplace: A Note About Paper Versus Online Ins | |