Outbound Telephone Selling A Management Manual

Name: Outbound Telephone Selling A Management Manual
Availability: OutOfStock
ISBN: 9780566080890

ISBN-10: 0566080893

ISBN-13: 9780566080890

Edition: 1999

Authors: Patricia M. Cochrane

List price: $134.95

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This text will enable you to set up an outbound telephone selling operation. Subjects covered include: positive telephone selling, handling objections, call guides scripts and prompts, conversation control and effective sales communication.

Book details

List price: $134.95
Copyright year: 1999
Publisher: Ashgate Publishing, Limited
Publication date: 9/1/1999
Binding: Hardcover
Pages: 186
Size: 6.50" wide x 9.75" long x 1.00" tall
Weight: 0.946
Language: English



Introduction


The business benefits of outbound telephone sales


The management and organization of telephone selling


How to develop your telephone strategy


Positive telephone selling


Essential skills to enhance telephone effectiveness


The essential rules of customer engagement


Handling objections over the telephone


How to enhance telephone performance


How to use tape recordings to assess competence


Index