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Skills and Techniques for Human Service Professionals Counseling Environment, Helping Skills, Treatment Issues

ISBN-10: 0534567681
ISBN-13: 9780534567682
Edition: 2002
List price: $168.95 Buy it from $22.19
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Description: This is a unique hands-on guide that helps students understand the helping relationship from a human service perspective. This goal of this text is to offer students a thorough understanding of the attitudes, techniques and skills, and major  More...

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Book details

List price: $168.95
Copyright year: 2002
Publisher: Wadsworth
Publication date: 8/24/2001
Binding: Paperback
Pages: 240
Size: 6.50" wide x 9.00" long x 0.50" tall
Weight: 0.902
Language: English

This is a unique hands-on guide that helps students understand the helping relationship from a human service perspective. This goal of this text is to offer students a thorough understanding of the attitudes, techniques and skills, and major treatment issues that are unique to the helping relationship of the human service professional.

The Counseling Environment
Characteristics Of The Effective Helper
Introduction
Helper Qualities to Avoid and to Embrace
The Eight Characteristics
Being Empathic
Being Open
Being Real
Having High Internality
Being an Experiencer of Life
Having Good Emotional Health
Being an Alliance Builder
Being Competent
Bringing It All Together
Summary
InfoTrac College Edition
Entering The Agency
Introduction
Client's Initial Contact with Agency
Telephone Contact
Walking into an Agency
Office Atmosphere
Nonverbal Behavior
Attire
Eye Contact
Body Positioning and Facial Expressions
Personal Space
Touch
Voice Intonation and Tone
A Cross-Cultural Perspective on Nonverbal Behavior
Summary
InfoTrac College Edition
Helping Skills
Stages Of The Helping Relationship: Theory, Process, And Skills
Introduction
A Stage Model for Understanding the Helping Relationship
Use of Theory in the Helping Relationship
Views of Human Nature as It Relates to Theory
The Views of Human Nature of Five Prevalent Theories of Counseling
Skills Associated with Varying Theories
What About the Skills We Will Learn in This Text? How Do They Fit in All of This?
Stages of the Helping Relationship
The Pre-Interview Process
Rapport and Trust-Building
Problem Identification
Goal Setting
Work
Closure
The Post-Relationship--The Revolving Door
Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship
Summary
InfoTrac College Edition
Foundational Skills
Introduction
Silence and Pause Time
Listening
Hindrances to Effective Listening
Good Listening
Preparing Yourself for Listening
Empathic Understanding
Formula Responses
Natural Responses
Advanced Empathy
Practicing Empathic Responses
Conclusion
Summary
InfoTrac College Edition
Commonly Used Skills
Introduction
Affirmation Giving and Encouragement
Affirmation Giving
Encouragement
Final Thoughts
Modeling
Inadvertent Modeling
Intentional Modeling
Helper Self-Disclosure
Content Self-Disclosure
Process Self-Disclosure
When to Use Self-Disclosure
Summary
InfoTrac College Edition
Information Gathering
Introduction
Questions
The Purpose of Questions
Direct Questions
Closed Questions
Open Questions
Tentative Questions
Comparing Direct, Closed, Open, and Tentative Questions
The Use of "Why" Questions
When to Use Questions
Conducting a Structured Interview
The Use of Questions in Conducting the Interview
Professional Disclosure Statements and Informed Consent
Gathering the Information
Summary
InfoTrac College Edition
Helper-Centered Skills
Introduction
Solution-Giving Skills
Offering Alternatives
Information Giving
Offering Advice
Final Thoughts About Solution-Giving Responses
Feedback
Confrontation: Challenge with Support
Highlighting Discrepancies When Confronting Clients
Ways of Confronting Client Discrepancies
Interpretation
When to Use and Not Use Interpretation
Specialized Skills
Token Economies
Brief Treatment
Other Specialized Skills
Summary
Special Integration of Skills Exercise
InfoTrac College Edition
Treatment Issues
Case Management
Introduction
Treatment Planning
Assessing Client Needs
Developing Client Goals
Diagnosis
Why Use DSM-IV-TR?
The DSM-IV-TR: A Brief Overview
Making a Diagnosis
Psychotropic Medications
Antipsychotics
Antimanic Medications
Antidepressants
Antianxiety Medications
Stimulants
Final Thoughts on Psychotropic Medications
Case Report Writing
Types of Case Report Writing
Writing Case Notes
Security of Record Keeping
Clients' Rights to Records
Managing and Documenting Client Contact Hours
Managing Client Hours
Documenting Client Contact Hours
Monitoring, Evaluating, and Documenting Progress Toward Client Goals
Making Referrals
Follow-up
Time Management
Summary
Special Integration of Case Management Exercise
InfoTrac College Edition
Multicultural Counseling: Issues And Techniques
Introduction
Why Multicultural Counseling?
The Changing Face of America
Counseling Is Not Working for a Large Segment of the Population
The Helping Relationship and Cultural Diversity
A Model for Understanding Culturally Diverse Clients
Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills
The Helping Relationship with Specific Populations
Counseling Individuals from Different Ethnic and Racial Groups
Counseling Individuals from Diverse Religious Backgrounds
Counseling Women
Counseling Men
Counseling Gay Men and Lesbians
Counseling Individuals Who Are HIV Positive
Counseling the Homeless and the Poor
Counseling Older Persons
Counseling People with Mental Illness
Counseling Individuals with Disabilities
The Ethically Astute Cross-Cultural Helper: Always Changing
Summary
InfoTrac College Edition
Ethical And Professional Issues
Introduction
Purpose of Ethical Guidelines
Ethical Decision Making: A Complex Process
Selected Ethical Issues and Ethical Dilemmas
Informed Consent
Competence and Scope of Knowledge
Supervision
Confidentiality
Privileged Communication
Dual Relationships and the Human Service Worker
Sexual Relationships with Clients
Primary Obligation: Client, Agency, or Society?
Continuing Education
Multicultural Counseling
Summary
InfoTrac College Edition
Appendixes
Competency Areas for Skills Standards
Ethical Standards of Human Service Professionals
Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them
Overview of DSM-IV-TR Diagnoses
Global Assessment of Functioning (GAF) Scale
Four Case Studies
Generic and Trade Names of Common Medications (Generic/Trade)
Example of an Initial Intake Case Report
References
Index

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