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| Objectives and Preliminary Information | |
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| Objectives | |
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| Understanding Variation | |
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| Process Improvement | |
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| Judging Whether a State of Control May Be Inferred | |
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| Quality Improvement Tools | |
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| Tally Sheet | |
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| Pareto Chart | |
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| Cause-and-Effect Diagram | |
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| Flowchart | |
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| Run Chart, Histogram, Probability Plot, and Control Chart | |
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| Affinity Diagram | |
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| Other Quality Improvement Tools | |
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| Types of Data | |
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| Chapter Summary | |
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| Problems | |
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| Variables Data: Basics of Statistics and Graphs | |
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| Population versus Sample | |
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| Average | |
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| Measures of Variation: Range | |
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| Measures of Variation: Standard Deviation | |
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| The Normal Distribution | |
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| Near-Normal Distributions | |
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| Histogram | |
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| Probability Plot | |
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| Making the Probability Plot | |
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| Shape of the Distribution | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| The Run Chart for Time-Ordered Variables Data | |
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| The Simplest SPC Chart: The Run Chart | |
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| Time-Ordered Analysis and Single-Stream Processes | |
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| Historical Analyses and Ongoing Process Monitoring: No Standard Given and Standard Given | |
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| Use of a Run Chart | |
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| The Interrupted Run Chart | |
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| Run Charts with Other Types of Data | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| Control Chart Theory and the I Chart for Time-Ordered Data | |
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| Theory Applicable to All Control Charts | |
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| Variables Control Charts | |
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| "T-Sigma Limits" versus 3-sigma Limits | |
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| Use of the I Chart | |
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| The I Chart for Process Improvement | |
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| Process Improvement: Test for Results That May Suggest Nonrandom Influence | |
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| The I Chart to Judge Whether a State of Control May Be Inferred | |
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| Standard Given | |
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| The Interrupted I Chart | |
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| The I Chart with Other Types of Data | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| Monitoring Blood Pressure Measurements for an Individual Patient | |
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| The Xbar and s Chart | |
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| The Xbar and s Chart with Time-Ordered Data | |
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| Calculations for the Xbar and s Chart: 3-Sigma Control Limits and Constant n | |
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| Tests for Nonrandom Influence | |
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| Standard Given | |
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| The Xbar and s Chart with Rational Subgroups | |
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| Tests for Lack of Control | |
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| How Not to Make Comparisons | |
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| Representations of Out-of-Control Conditions | |
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| Xbar and s Chart Comparanded to the Analysis of Variance | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| Turnaround Times for CBCs | |
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| Process Capability | |
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| Introduction to Process Capability Estimates | |
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| Process Capability from a Straight-Line Probability Plot | |
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| Process Capability from a Smooth Curve Probability Plot | |
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| Population Distributions and Their Probability Plots | |
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| Decreasing Variability | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| Surgery Time | |
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| Using Attribute Data: The c Chart and the u Chart | |
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| Using Attribute Data | |
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| The c Chart | |
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| The u Chart | |
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| Standard Given | |
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| Criteria for Evidence of Nonrandom Influence | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| Decreasing Anesthesia Narcotics Discrepancies | |
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| Missing Medications: New Pathway Improvement | |
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| Patient Falls | |
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| Using Attribute Data: The p Chart | |
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| Attribute Data | |
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| The p Chart | |
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| Standard Given | |
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| Criteria for Evidence of Nonrandom Influence | |
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| p Chart Compared to Chi-Square Analysis | |
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| Chapter Summary | |
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| Problems | |
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| Computer Supplement (Statit) | |
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| Computer Supplement (Minitab) | |
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| C-Sections | |
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| Decreasing the Medication Error Rate | |
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| Acute Appendicitis: Ultrasound Predictive Errors | |
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| Acute Appendicitis: Perforation Rates by Surgeon | |
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| Transformations (An Advanced Topic) | |
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| The Need for Transformations | |
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| Rare Events | |
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| Chapter Summary | |
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| Problems | |
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| Surgery Times: Transformations | |
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| Decreasing the Nosocomial MRSA Infection Rate | |
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| Reducing Surgical Site Infections | |
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| Surgery Complications with New Cost Savings Pathway | |
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| Guidelines for Making Control Charts Useful | |
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| Choice of Control Chart | |
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| Miscellaneous Gems | |
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| Problems | |
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| Benchmarking Time to Extubation after CABG Surgery | |
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| Tests for Evidence of Special-Cause Variation | |
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| The Perils of Pooling | |
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| Mathematical Relations of the Variables Control Limit Formulas | |
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| Short Answers to Selected Problems | |
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| References | |