Skilled Helper

Name: Skilled Helper
Price: 4.2 USD
Availability: InStock
ISBN: 9780534367312

ISBN-10: 0534367313

ISBN-13: 9780534367312

Edition: 7th 2002

Authors: Gerard Egan

List price: $88.95

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Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process.

Book details

List price: $88.95
Edition: 7th
Copyright year: 2002
Publisher: Wadsworth
Publication date: 7/30/2001
Binding: Hardcover
Pages: 416
Size: 6.69" wide x 9.45" long
Weight: 1.892
Language: English

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

Laying the Groundwork	p. 1
Introduction to Helping	p. 2
Formal and Informal Helpers: A Very Brief History	p. 3
What Helping Is About	p. 3
Positive Psychology and Helping	p. 6
The Two Principal Goals of Helping	p. 7
Does Helping Help?	p. 9
Is Helping for Everyone?	p. 14
What This Book Is--and What It is Not	p. 15
Moving from Smart to Wise: Managing the Shadow Side of Helping	p. 16
Overview of the Helping Model	p. 21
Rational Problem Solving and Its Limitations	p. 23
The Skilled-Helper Model: A Problem-Management and Opportunity-Development Approach to Helping	p. 24
The Stages and Steps of the Helping Model	p. 25
"What's Going On?" Helping Clients Clarify the Key Issues Calling for Change	p. 26
"What Solutions Make Sense for Me?" Helping Clients Determine Outcomes	p. 28
"What Do I Have to Do to Get What I Need or Want?" Helping Clients Develop Strategies for Accomplishing Goals	p. 30
Action: "How Do I Get Results?" Helping Clients Implement Their Plans	p. 31
"How Are We Doing?" Ongoing Evaluation of the Helping Process	p. 32
Flexibility in Using the Model	p. 33
Brief Therapy and a Hologram Approach to Helping	p. 35
Problem Management and Culture: A Human Universal	p. 36
Using the Model as a "Browser": The Search for Best Practice	p. 37
Understanding and Dealing with the Shadow Side of Helping Models	p. 38
The Helping Relationship: Values in Action	p. 40
The Helping Relationship	p. 42
The Relationship as a Working Alliance	p. 43
Values in Action	p. 44
Respect as the Foundation Value	p. 46
Empathy as a Primary Orientation Value	p. 48
Genuineness as a Professional Value	p. 53
Client Empowerment as an Outcome Value	p. 55
A Working Charter: A Client-Helper Contract	p. 58
Shadow-Side Realities in the Helping Relationship	p. 59
The Therapeutic Dialogue	p. 63
Introduction to Communication and the Skill of Visibly Tuning in to Clients	p. 64
The Importance of Dialogue in Helping	p. 65
Visibly Tuning in to Clients: The Importance of Empathic Presence	p. 66
The Shadow Side of Communication Skills	p. 70
Active Listening: The Foundation of Understanding	p. 73
Inadequate Listening	p. 75
Empathic Listening	p. 76
Listening to Words: Clients' Stories, Points of View, Decisions, and Intentions or Proposals	p. 77
Listening to Clients' Nonverbal Messages and Modifiers	p. 83
Processing What You Hear: The Thoughtful Search for Meaning	p. 85
Listening to Oneself: The Helper's Internal Conversation	p. 88
The Shadow Side of Listening to Clients	p. 89
Sharing Empathic Highlights: Communicating and Checking Understanding	p. 93
Responding Skills	p. 95
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness	p. 95
Sharing Empathic Highlights: Communicating Understanding to Clients	p. 97
The Key Building Blocks of Empathic Highlights	p. 98
Principles for Sharing Highlights	p. 105
Tactics for Communicating Highlights	p. 112
A Caution: The Importance of Empathic Relationships	p. 112
The Shadow Side of Sharing Empathic Highlights	p. 113
The Art of Probing and Summarizing	p. 117
Nonverbal and Verbal Prompts	p. 119
Different Forms of Probes	p. 120
Using Questions Effectively	p. 121
Principles in the Use of Probes	p. 122
The Relationship Between Sharing Highlights and Using Probes	p. 129
The Art of Summarizing: Providing Focus and Direction	p. 131
How to Become Proficient in Using Communication Skills	p. 134
Shadow Side Realities of Communication Skills	p. 135
Stage I of the Helping Model and Advanced Communication Skills	p. 137
Step I-A: "What Are My Concerns?" Helping Clients Tell Their Stories	p. 138
An Introduction to Stage I: Identifying and Exploring Problems and Opportunities	p. 139
Step I-A: "What's Going On?"	p. 139
Helping Clients Explore Problem Situations and Unexploited Opportunities	p. 141
Step I-A and Action	p. 153
Is Step 1-A Enough?	p. 157
The Shadow Side of Step I-A	p. 158
Evaluation Questions for Step I-A	p. 161
Reluctant and Resistant Clients	p. 162
Reluctance: Misgivings About Change	p. 163
Resistance: Reacting to Coercion	p. 165
Principles for Managing Reluctance and Resistance	p. 167
Psychological Defenses: The Shadow side of Reluctance and resistance	p. 171
Step I-B: I. The Nature of Challenging	p. 174
Challenging: The Basic Concept	p. 176
Blind Spots: The Targets of Challenging	p. 177
From Blind Spots to New Perspectives	p. 181
The Goals of Challenging	p. 184
Applications: From Blind Spots to New Perspectives to Action	p. 184
Step I-B: II. Specific Challenging Skills	p. 199
Advanced Empathic Highlights: The Message Behind the Message	p. 200
Information Sharing: From New Perspectives to Action	p. 205
Helper Self-Disclosure	p. 207
Immediacy: Direct, Mutual Talk	p. 209
Using Suggestions and Recommendations	p. 214
Confrontation	p. 215
Encouragement	p. 216
Evaluation Questions for Step I-B: The Use of Specific Challenging Skills	p. 217
Step I-B: III. The Wisdom of Challenging	p. 218
Guidelines for Effective Challenging	p. 219
Linking Challenge to Action	p. 224
The Shadow Side of Challenging	p. 224
Evaluation Questions For Step I-B: The Process and Wisdom of Challenging	p. 228
Step I-C: Leverage--Helping Clients Work on the Right Things	p. 230
The Economics of Helping	p. 231
Screening: The Initial Search for Leverage	p. 231
Leverage: Working on Issues That Make a Difference	p. 233
Some Principles of Leverage	p. 233
Focus and Leverage: The Lazarus Technique	p. 238
Step I-C and Action	p. 239
The Shadow Side of Step I-C	p. 240
Evaluation Questions for Step I-C	p. 240
Stage II: Helping Clients Determine What They Need and Want	p. 241
Introduction to Stage II: "What Solutions Make Sense for Me?" Helping Clients Identify, Choose, and Shape Goals	p. 242
The Three Steps of Stage II	p. 243
Solution-Focused Helping	p. 243
Helping Clients Discover and Use Their Power Through Goal Setting	p. 249
Helping Clients Become More Effective Decision Makers	p. 251
Step II-A: "What Do I Need and Want?" Possibilities for a Better Future	p. 260
Possibilities for a Better Future	p. 261
Skills for Identifying Possibilities for a Better Future	p. 263
Cases Featuring Possibilities for a Better Future	p. 270
Evaluation Questions for Step II-A	p. 274
Step II-B: "What Do I Really Want?" Moving from Possibilities to Choices	p. 275
From Possibilities to Choices	p. 276
Helping Clients Shape Their Goals	p. 276
Needs Versus Wants	p. 286
Emerging Goals	p. 288
Adaptive Goals	p. 288
The "Real-Options" Approach	p. 292
A Bias for Action as a Metagoal	p. 292
Evaluation Questions for Step II-B	p. 293
Step II-C: "What Am I Willing to Pay for What I Want?" Commitment	p. 294
Helping Clients Commit Themselves to a Better Future	p. 295
Great Expectations: Client Self-Efficacy	p. 301
Stage II and Action	p. 304
The Shadow Side of Goal Setting	p. 305
Evaluation Questions for Step II-C	p. 307
Stage III: Helping Clients Develop Strategies to Accomplish Their Goals	p. 309
Step III-A: "How Many Ways Are There to Get What I Need and Want?" Action Strategies	p. 310
Introduction to Stage III	p. 311
Many Different Paths to Goals	p. 313
"What Support Do I Need to Work for What I Want?"	p. 317
"What Working Knowledge and Skills Will Help Me Get What I Need and Want?"	p. 319
Linking Strategies to Action	p. 320
Evaluation Questions for Step III-A	p. 322
Step III-B: "What Strategies Are Best for Me?" Best-Fit Strategies	p. 323
"What's Best for Me?" The Case of Bud	p. 324
Helping Clients Choose Best-Fit Strategies	p. 325
Strategy Sampling	p. 327
A Balance-Sheet Method for Choosing Strategies	p. 328
Linking Step III-B to Action	p. 331
The Shadow Side of Selecting Strategies	p. 331
Evaluation Questions for Step III-B	p. 333
Step III-C: "What Kind of Plan Will Help Me Get What I need and Want?" Helping Clients Make Plans	p. 334
No Plan of Action: The Case of Frank	p. 335
How Plans Add Value to Clients' Change Programs	p. 336
Shaping the Plan: Three Cases	p. 338
Humanizing the Technology of Constructive Change	p. 341
Tailoring Ready-Made Programs to Clients' Needs	p. 344
Evaluation Questions for Step III-C	p. 346
The Action Arrow: Making It All Happen	p. 347
"How Do I Make It All Happen?" Helping Clients Get What They Want and Need	p. 348
Helping Clients Become Effective Tacticians	p. 351
Getting Along Without a Helper: Developing Social Networks for Supportive Challenge	p. 359
The Shadow Side of Implementing Change	p. 363
References	p. 369
Name Index	p. 397
Subject Index	p. 403
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