Preface | p. iii |
Purpose | p. iii |
About the Third Edition | p. iv |
Overview | p. v |
How To Use This Text | p. v |
Acknowledgments | p. vi |
To the Student | p. viii |
Consultation and Consultants, Collaboration and Collaborators | p. 1 |
Introduction and Overview | p. 5 |
Introduction | p. 6 |
Consultation Defined | p. 9 |
Common Characteristics of Consultation | p. 11 |
Collaboration Defined | p. 12 |
Consultation and Collaboration Compared with Other Human Service Activities | p. 15 |
Historical Overview | p. 16 |
Glossary of Key Terms Used in the Book | p. 17 |
Suggestions for Effective Practice | p. 20 |
Questions for Reflection | p. 20 |
Suggested Supplementary Readings | p. 21 |
Suggested Web Sites | p. 21 |
Consultants, Consultees, and Collaborators | p. 22 |
Introduction | p. 23 |
Characteristics of Effective Consultants and Collaborators | p. 24 |
Skills Necessary for Consultation and Collaboration | p. 25 |
Roles Consultants and Collaborators Assume | p. 32 |
Internal and External Consultants | p. 38 |
Consultation Research | p. 39 |
Summary | p. 43 |
Suggestions for Effective Practice | p. 43 |
Questions for Reflection | p. 44 |
Suggested Supplementary Readings | p. 44 |
A Generic Model of Consultation and Collaboration | p. 45 |
The Stages of Consultation and Collaboration | p. 45 |
The Phases of the Entry Stage | p. 47 |
The Phases of the Diagnosis Stage | p. 48 |
The Phases of the Implementation Stage | p. 48 |
The Phases of the Disengagement Stage | p. 49 |
Putting the Generic Model into Practice | p. 50 |
An Example | p. 50 |
| p. 51 |
The Critical Nature of Interpersonal Communication in the Generic Model | p. 51 |
| p. 52 |
Personalizing the Consultation and Collaboration Process | p. 53 |
Entry Stage | p. 55 |
Introduction | p. 56 |
Exploring Organizational Needs | p. 56 |
Contracting | p. 60 |
Physically Entering the System | p. 65 |
Psychologically Entering the System | p. 66 |
Multicultural Aspects Related to Entry | p. 69 |
A Final Note on Entry | p. 70 |
Resistance to Consultation | p. 71 |
Entry for School Consultants | p. 73 |
Entry for Community Consultants | p. 74 |
Summary | p. 75 |
Suggestions for Effective Practice | p. 75 |
Questions for Reflection | p. 76 |
Suggested Supplementary Readings | p. 76 |
Diagnosis Stage | p. 77 |
Introduction | p. 79 |
Gathering Information | p. 80 |
Defining the Problem | p. 88 |
Setting Goals | p. 90 |
Generating Possible Interventions | p. 92 |
Multicultural Aspects Related to Diagnosis | p. 93 |
Diagnosis for School Consultants | p. 94 |
Summary | p. 94 |
Diagnosis for Community Consultants | p. 95 |
Suggestions for Effective Practice | p. 96 |
Questions for Reflection | p. 97 |
Suggested Supplementary Readings | p. 97 |
Implementation Stage | p. 98 |
Introduction | p. 99 |
Choosing an Intervention | p. 100 |
Formulating a Plan | p. 110 |
Implementing the Plan | p. 112 |
Evaluating the Plan | p. 115 |
Multicultural Aspects Related to Implementation | p. 116 |
Implementation for School Consultants | p. 117 |
Implementation for Community Consultants | p. 118 |
Summary | p. 119 |
Suggestions for Effective Practice | p. 119 |
Questions for Reflection | p. 120 |
Suggested Supplementary Readings | p. 120 |
Disengagement Stage | p. 122 |
Introduction | p. 123 |
Evaluating the Consultation Process | p. 124 |
Planning Postconsultation/Postcollaboration Matters | p. 135 |
Reducing Involvement and Following Up | p. 135 |
Terminating | p. 136 |
Disengagement for School Consultants | p. 138 |
Disengagement for Community Consultants | p. 139 |
Multicultural Aspects Related to Disengagement | p. 139 |
Summary | p. 140 |
Suggestions for Effective Practice | p. 141 |
Questions for Reflection | p. 141 |
Suggested Supplementary Readings | p. 141 |
Ethical, Professional, and Legal Issues | p. 143 |
Introduction | p. 144 |
Ethics and Professional Issues | p. 145 |
Ethical Issues in Organizational Consultation | p. 164 |
Consulting over the Internet | p. 165 |
The Consultant and the Law | p. 166 |
Ethics for School Consultants | p. 169 |
Ethics for Community Consultants | p. 170 |
Summary | p. 170 |
Suggestions for Effective Practice | p. 171 |
Questions for Reflection | p. 171 |
Suggested Supplementary Readings | p. 172 |
The Pragmatic Issues of Working within an Organization | p. 173 |
Introduction | p. 174 |
The Influence of Organizational Theory | p. 177 |
Organizational Change | p. 184 |
Dealing with Organizational Culture | p. 187 |
Commitment by Stakeholders | p. 188 |
Training Consultees | p. 190 |
Time Constraints | p. 190 |
Whether to Choose Consultation or Collaboration | p. 191 |
Organizational Concepts for School Consultants | p. 192 |
Organizational Concepts for Community Consultants | p. 193 |
Summary | p. 194 |
Suggestions for Effective Practice | p. 194 |
Questions for Reflection | p. 194 |
Suggested Supplementary Readings | p. 195 |
Models of Consultation | p. 197 |
Organizational Consultation | p. 200 |
Introduction | p. 201 |
Organizational Consultation Defined | p. 204 |
Key Concepts in Organizational Consultation | p. 205 |
Collaboration from an Organizational Perspective | p. 222 |
Summary, Trends, and Conclusions | p. 222 |
Organizational Consultation for School Consultants | p. 223 |
Organizational Consultation for Community Consultants | p. 224 |
Suggestions for Effective Practice | p. 227 |
Questions for Reflection | p. 228 |
Suggested Supplementary Readings | p. 228 |
Mental Health Consultation | p. 229 |
Introduction | p. 230 |
Mental Health Consultation Defined | p. 233 |
Key Concepts of Mental Health Consultation | p. 234 |
The Consultation Process | p. 238 |
Collaboration from a Mental Health Perspective | p. 257 |
Summary, Trends, and Conclusions | p. 259 |
Mental Health Consultation for School Consultants | p. 260 |
Mental Health Consultation for Community Consultants | p. 261 |
Suggestions for Effective Practice | p. 266 |
Questions for Reflection | p. 266 |
Suggested Supplementary Readings | p. 267 |
Behavioral Consultation | p. 268 |
Introduction | p. 269 |
Behavioral Consultation Defined | p. 271 |
Key Concepts of Behavioral Consultation | p. 273 |
The Consultation Process | p. 274 |
Conjoint Behavioral Consultation | p. 288 |
Collaboration from a Behavioral Perspective | p. 290 |
Summary, Trends, and Conclusions | p. 290 |
Behavioral Collaboration for School Consultants | p. 291 |
Behavioral Consultation for Community Consultants | p. 292 |
Suggestions for Effective Practice | p. 295 |
Questions for Reflection | p. 296 |
Suggested Supplementary Readings | p. 296 |
School-Based Consultation and Collaboration | p. 298 |
Introduction | p. 299 |
Consulting and Collaborating with School Administrators | p. 304 |
Consulting and Collaborating with Teachers | p. 306 |
Consulting and Collaborating with Parents | p. 311 |
Interagency Collaboration | p. 316 |
Pragmatic Issues | p. 318 |
School Consultation in the 21st Century | p. 322 |
Suggestions for Effective Practice | p. 323 |
Questions for Reflection | p. 324 |
Suggested Supplementary Readings | p. 324 |
Case Study Illustrations of Consultation and Collaboration | p. 326 |
Introduction | p. 327 |
The Case: Acme Human Services Center | p. 328 |
The Approaches to Consultation and Collaboration | p. 330 |
School-Based Consultation Example | p. 342 |
School-Based Collaboration Example | p. 349 |
Summary | p. 358 |
Suggestions for Effective Practice | p. 358 |
Questions for Reflection | p. 359 |
Suggested Supplementary Readings | p. 360 |
Epilogue | p. 361 |
References | p. 363 |
Name Index | p. 389 |
Subject Index | p. 396 |
Credits | p. 401 |
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