Talk at Work Interaction in Institutional Settings

ISBN-10: 0521376335
ISBN-13: 9780521376334
Edition: 1992
List price: $103.00 Buy it from $43.66
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Description: Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors,  More...

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Book details

List price: $103.00
Copyright year: 1992
Publisher: Cambridge University Press
Publication date: 2/11/1993
Binding: Paperback
Pages: 596
Size: 5.50" wide x 8.75" long x 1.50" tall
Weight: 1.782

Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

List of contributors
Acknowledgments
Theoretical Orientations
Analyzing talk at work: an introduction
Activity types and language
On talk and its institutional occasions
The Activities of Questioners
Veiled morality: notes on discretion in psychiatry
Footing in the achievement of neutrality: the case of news-interview discourse
Displaying neutrality: formal aspects of informal court proceedings
Answers as interactional products: two sequential practices used in job interviews
The Activities of Answerers
The delivery and reception of diagnosis in the general-practice consultation
On the management of disagreement between news interviewees
Interviewing in intercultural situations
The Interplay Between Questioning and Answering
On clinicians co-implicating recipients' perspective in the delivery of diagnostic news
Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothers
The interactional organization of calls for emergency assistance
Contested evidence in courtroom cross-examination: the case of a trial for rape
The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"
References
Subject index
Index of names

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