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Managed Heart Commercialization of Human Feeling

ISBN-10: 0520239334
ISBN-13: 9780520239333
Edition: 2nd 2003 (Anniversary)
List price: $26.95 Buy it from $3.00
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Description: In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to  More...

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Book details

List price: $26.95
Edition: 2nd
Copyright year: 2003
Publisher: University of California Press
Publication date: 6/15/2003
Binding: Paperback
Pages: 339
Size: 5.50" wide x 8.50" long x 1.00" tall
Weight: 0.880
Language: English

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

Arlie Russell Hochschild, a professor of sociology at the University of California, Berkeley, is the author of two New York Times Notable Books of the Year, THE SECOND SHIFT and THE MANAGED HEART. She has received numerous awards, including a Guggenheim Fellowship and a research grant from the National Institute of Mental Health. Her articles have appeared in Harper's, Mother Jones, and Psychology Today, among others. She lives in San Francisco with her husband, the writer Adam Hochschild.

Preface
Acknowledgments
Private Life
Exploring the Managed Heart
Feeling as Clue
Managing Feeling
Feeling Rules
Paying Respects with Feeling: The Gift Exchange
Public Life
Feeling Management: From Private to Commercial Uses
Between the Toe and the Heel: Jobs and Emotional Labor
Gender, Status, and Feeling
The Search for Authenticity
Afterword to the Twentieth Anniversary Edition
Appendixes
Models of Emotion: From Darwin to Goffman
Naming Feeling
Jobs and Emotional Labor
Positional and Personal Control Systems
Notes
Bibliography to the Twentieth Anniversary Edition
Bibliography
Index

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