Generalist Case Management A Method of Human Service Delivery

ISBN-10: 049500488X
ISBN-13: 9780495004882
Edition: 3rd 2006 (Revised)
List price: $193.95 Buy it from $3.94
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Description: Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY! Realistic and relevant, this counseling text provides you with the fundamental skills and information you need to coordinate and provide services  More...

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Book details

List price: $193.95
Edition: 3rd
Copyright year: 2006
Publisher: Wadsworth
Publication date: 10/5/2011
Binding: Paperback
Pages: 352
Size: 6.50" wide x 9.50" long x 0.50" tall
Weight: 1.254
Language: English

Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY! Realistic and relevant, this counseling text provides you with the fundamental skills and information you need to coordinate and provide services to a variety of populations. Case studies, interviews with real human service case managers nationwide, review questions, and summaries are just a few of the tools that will help you become an effective advocate for your client.

Dr. Michelle N. Shiota received her B. A. degree with honors from Stanford University in 1994. In 2003, she earned a Ph.D. in Social/Personality Psychology from the University of California at Berkeley, under the supervision of Dacher Keltner and Oliver P. John. Currently, Dr. Shiota is affiliated with UC Berkeley's Institute for Personality and Social Research. Her research emphasizes functional differentiation among the positive emotions, and the role of positive emotion in emotion regulation.

Tricia McClam is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education (1998), a Certificate of Appreciation from the Council for Standards in Human Service Education (2001), and the Miriam Clubok Award from the National Organization for Human Service Education (2003). With Marianne Woodside, Dr. McClam is co-author of GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, PROBLEM SOLVING IN THE HELPING PROFESSIONS, and HELPING PROCESS: ASSESSMENT TO TERMINATION.

Preface
Introduction to Case Management
Case Management Defined
Traditional Case Management
Case Management Today
The Process of Case Management
Assessment
Planning
Implementation
Three Components of Case Management
Principles and Goals of Case Management
Integration of Services
Continuity of Care
Equal Access to Services
Quality Care
Client Empowerment
Evaluation
Chapter Summary
Chapter Review
Historical Perspectives on Case Management
Perspectives on Case Management
Case Management as a Process
Client Involvement
The Role of the Case Manager
Utilization Review and Cost-Benefit Analysis
The History of Case Management
A Pioneering Institution
Early Pioneers
The Impact of World Wars I and II and the American Red Cross
The Impact of Federal Legislation
The Impact of Managed Care
History of Managed Care
Defining Managed Care
Models of Managed Care
Expanding the Responsibilities of Case Management
Chapter Summary
Chapter Review
Models of Case Management
Models of Case Management
Role-Based Case Management
Organization-Based Case Management
Responsibility-Based Case Management
Roles in Case Management
Advocate
Broker
Coordinator
Consultant
Counselor
Planner
Problem Solver
Recordkeeper
Wanted: Case Managers
Job Announcement #1: Case Manager
Summary
Duties and Responsibilities
Minimum Job Requirements
Job Announcement #2: Case Manager/Administrator
Summary
Duties and Responsibilities
Minimum Job Requirements
Knowledge, Skills, and Abilities Required
Chapter Summary
Chapter Review
The Assessment Phase of Case Management
Application for Services
The Interview
Evaluating the Application for Services
Case Assignment
Documentation and Report Writing
Process Recording and Summary Recording
Intake Summaries
Staff Notes
Chapter Summary
Chapter Review
Effective Intake Interviewing Skills
Attitudes and Characteristics of Interviewers
Essential Communication Skills
Interviewing Skills
Interviewing Pitfalls
Chapter Summary
Chapter Review
Service Delivery Planning
Revisiting the Assessment Phase
Developing a Plan for Services
Identifying Services
Information and Referral Systems
Setting Up a System
Gathering Additional Information
Data Collection Methods for the Case Manager
Interviewing
Testing
Chapter Summary
Chapter Review
Building a Case File
Medical Evaluation
Medical Exams
Medical Terminology
Psychological Evaluation
Referral
The Process of Psychological Evaluation
Social History
Other Types of Information
Chapter Summary
Chapter Review
Service Coordination
Coordinating Services
Resource Selection
Making the Referral
Monitoring Services
Working with Other Professionals
Advocacy
How to Be a Good Advocate
Teamwork
Treatment Teams
Types of Teams
Teams with Families and Friends
Benefits of Teams
Chapter Summary
Chapter Review
Working Within the Organizational Context
Understanding the Organizational Structure
The Organization's Plan
Structure of the Organization
The Informal Structure
The Organizational Climate
Managing Resources
What Exactly Is a Budget?
Features of a Budget
Sources of Revenue
Improving Services
What Is Quality?
Conducting a Utilization Review
Planning Quality Assurance Programs
Chapter Summary
Chapter Review
Ethical and Legal Issues
Family Disagreements
Working with Potentially Violent Clients
Confidentiality
Confidentiality and Technology
Confidentiality and Interpreting
Duty to Warn
Working in the Managed Care Environment
Autonomy
Client Preferences: One Component of Autonomy
Autonomy and End-of-Life Issues
Breaking the Rules
Chapter Summary
Chapter Review
Surviving as a Case Manager
Themes in Case Management Today
Performance of Multiple Roles
Organizational Abilities
Communication Skills
Setting-Specific Knowledge
Ethical Decision Making
Boundaries
Critical Thinking
Personal Qualities
Case Study
Survival Skills
The Prevention of Burnout
Managing Time
Time-Management Techniques
Assertiveness
Chapter Summary
Chapter Review
Glossary

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