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| Preface | |
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| An Introduction To Supply Chain Management | |
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| The Evolution of the Supply Chain | |
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| How the Supply Chain Works | |
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| The Evolving Structure of Supply Chains | |
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| Participants in the Supply Chain | |
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| Aligning the Supply Chain with Business Strategy | |
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| Chapter Summary | |
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| Discussion Questions | |
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| The Retail Distribution Channel | |
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| Participants in the Distribution Channel | |
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| Types of Channels | |
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| Channel Relationships | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Supply Chain Operations: Planning | |
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| Five Links in the Chain | |
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| Demand Forecasting | |
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| Product Pricing | |
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| Inventory Management | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Supply Chain Operations: Sourcing Materials And Making Products | |
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| Procurement | |
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| Credit and Collections | |
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| Product Design | |
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| Production Scheduling | |
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| Facility Management | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Supply Chain Operations: Deliveries And Returns | |
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| Order Management | |
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| Delivery Scheduling | |
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| The Reality of Returns | |
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| Outsourcing Supply Chain Operations | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Technology And Supply Chain Coordination | |
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| The "Bullwhip Effect" | |
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| Coordinating the Supply Chain | |
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| Collaborative Planning, Forecasting, and Replenishment | |
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| Starting Supply Chain Collaboration | |
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| Information Systems | |
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| Inventory Management Systems | |
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| Assessing Technology and System Needs | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Measuring Performance: Supply Chain Metrics | |
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| Four Types of Markets | |
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| Market Performance Categories | |
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| Customer Service Metrics | |
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| Internal Efficiency Metrics | |
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| Demand Flexibility Metrics | |
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| Product Development Metrics | |
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| Collecting and Using Performance Data | |
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| Spotlighting Problems and Opportunities | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Defining Supply Chain Opportunities | |
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| Identifying Opportunities | |
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| Combining System Design and Strategy | |
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| Initial Project Plans and Budgets | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Developing Supply Chain Systems | |
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| Organizing a Systems Development Project | |
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| Designing a Supply Chain System | |
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| Creating a System Prototype | |
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| Final Planning and Budgeting | |
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| The Build Phase | |
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| Chapter Summary | |
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| Discussion Questions | |
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| The Real-Time Supply Chain And Beyond | |
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| Power on Demand | |
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| Global Sourcing | |
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| Retail Technology Trends | |
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| Thinking Strategically | |
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| Adaptive Networks | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Glossary | |
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| Index | |