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Introduction to Quality | |
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The Meaning of Quality and Quality Improvement | |
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A Brief History of Quality Control and Improvement | |
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Statistical Methods for Quality Control and Improvement | |
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Quality and Productivity | |
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Quality Costs | |
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Legal Aspects of quality | |
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Implementing Quality Improvement | |
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Management Aspects of Quality | |
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Introduction | |
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Quality Philosophy and Management Strategies | |
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The DMAIC Process | |
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Tools and Techniques for Quality Control and Improvement | |
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Introduction | |
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Chance and Assignable Causes of Quality Variation | |
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The Control Chart | |
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The Rest of the Magnificent Seven | |
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Implementing SPC in a Quality Improvement Program | |
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An Application of SPC | |
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Applications of Quality Process and Quality Improvement Tools in Transactional and Service Businesses | |
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Statistical Inference about Product and Process Quality | |
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Describing Variation | |
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Probability Distributions | |
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The Normal Distribution | |
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Statistical Inference | |
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Statistical Inference for a Single Sample | |
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Statistical Inference for Two | |
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Control Charts for variables | |
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Introduction | |
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and R x Charts | |
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and S Charts | |
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Shewart Control Chart for Individual Measurements | |
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Summary of Procedures for , R, S, and Individuals Charts | |
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Example Applications of , R, S, and Individuals Charts | |
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Cumulative Sum Control Charts | |
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Exponentially Weighted Moving Average Control Charts | |
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Process Capability Analysis Using Control Charts | |
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Control Charts for Attributes | |
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Introduction | |
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The Control Chart for Fraction Nonconforming | |
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Control Charts for Nonconformities (Defects) | |
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Choice between Attributes and Variables Control Charts | |
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Guidelines for Implementing Control Charts | |
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Lot-by-Lot Acceptance Sampling Procedures | |
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The Acceptance Sampling Problem | |
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Single-Sampling Plans for Attributes | |
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Double, Multiple, and Sequential Sampling | |
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Military Standard 105E (ANSI/ASQC Z1.4, ISO 2859) | |
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The DodgeRomig Sampling Plans | |
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Military Standard 414 (ANSI/ASQ Z1.9) | |
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Chain Sampling | |
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Continuous Sampling | |
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Skip-Lot Sampling Plans | |
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Process Design and Improvement with Designed Experiments | |
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What Is Experimental Design? | |
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Examples of Designed Experiments in Process and Product Improvement | |
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Guidelines for Designing Experiments | |
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The Analysis of Variance | |
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Factorial Experiments | |
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The 2k Factorial Design | |
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Fractional Replication of the 2k Design | |
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Response Surface Methods | |
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Robust Product and Process Design | |
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Reliability | |
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Basic Concepts of Reliability | |
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Life Distributions | |
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Instantaneous Failure Rate | |
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Life Cycle Reliability | |
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Determining System Reliability from Component Reliabilities | |
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Life Testing and Reliability Estimation | |
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Availability and Maintainability | |
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Failure Mode and Effects Analysis | |
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References | |
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Glossary | |
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Appendix | |
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Summary of Common Probability Distribution Cities Used in Quality Control and Improvement | |
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Cumulative Standard Normal Distribution | |
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Percentage Points of the Distribution | |
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Percentage Points of the t Distribution | |
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Percentage Points of the F Distribution | |
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Factors for Constructing Variables Control Charts | |
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Answers to Selected Exercises | |
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Index | |