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Foreword | |
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Preface | |
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Context | |
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Introduction | |
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Human-Computer Interaction: Definition, Importance and Scope | |
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Themes in HCI Underlying This Book | |
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Application-A Methodology for HCI Development | |
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The Structure of the Book | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Organizational and Business Context | |
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Introduction | |
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Individual Level | |
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Work Group Level | |
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Organizational Level Systems | |
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Interorganizational Systems | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Foundations | |
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Interactive Technologies | |
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Introduction | |
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Sensory Perception and Interactive Input Devices | |
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Output Devices | |
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Wearable Devices | |
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Wireless Devices | |
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Virtual Devices | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Physical Engineering | |
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Introduction | |
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Human Performance and Limitations | |
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Sensory Perceptions and Implications for Design | |
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Health Problems Associated with HCI | |
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Technical Support for the Disabled | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Congnitive Engineering | |
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A Simplified View of Human Information Processing | |
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The Complexity of HCI | |
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User Activity with Multiple Intentions | |
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Using GOMS to Describe User Activity | |
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Errors | |
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Fit and Complexity Extended | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Affective Engineering | |
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Introduction: Feeling and Attitude | |
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A Simplified View of Affect in HCI | |
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Attitudes | |
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Expanded View of Affect in HCI | |
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Flow and Playfulness | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Exercises | |
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Applications | |
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Evaluation | |
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Introduction | |
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Usability and Usability Engineering | |
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Evaluation Methods | |
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Standards | |
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Summary | |
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Appendix A: The Detailed CIF Template | |
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Appendix B: Research Tools | |
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Appendix C: Sample Laboratories for HCI Studies | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Design Principles and Guidelines | |
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Introduction | |
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Design Principles | |
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Design Guidelines | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Tasks in the Organizational Context | |
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Introduction | |
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Characteristics of Organizational Tasks | |
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Work at the Office as Context-Tasks and Their Interrelations | |
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Decision Making as Organizational Task | |
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A Method for Task Analysis and Decision Support | |
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A Demonstration of the Method for Task Analysis | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Exercises | |
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Appendix: Decision Decomposition Protocol | |
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Componential Design | |
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Introduction | |
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Color | |
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Data Input | |
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Navigation and Flow Control | |
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Quantitative Graphics | |
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Form Design | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Exercises | |
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HCI Development Methodology | |
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Introduction | |
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The Role of HCI Development in SDLC | |
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The HCI Development Methodology | |
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Applying the HCI Development Methodology | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Additional Context | |
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Interpersonal Relationships, Collaboration, and Organization | |
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Introduction | |
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Collaboration | |
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The Issue of Trust | |
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Communication and Technology | |
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Work Group Level | |
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Enterprise-Level Systems | |
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Enterprise-Level Implementation Issues | |
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E-Commerce: Linking the Customer to the Enterprise | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography | |
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Exercises | |
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Social and Global Issues | |
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Introduction | |
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Social Context | |
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Ethical Considerations | |
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Global Context | |
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The Social and Global Aspects of the Internet | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Meeting the Changing Needs of IT Development and Use | |
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Introduction | |
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Emerging IT Use Changes and the Impacts | |
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Emerging IT Development Changes | |
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Summary | |
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Summary of Concepts and Terms | |
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Bibliography and Additional Readings | |
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Case Study | |
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Exercises | |
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Glossary | |
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Bibliography | |
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Subject Index | |