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| Planning and Inventing Strategies | |
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| Summary | |
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| Introduction to the Writing Process | |
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| Writing as Idiosyncratic | |
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| Efficiency and the Writing Process | |
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| Developing Flexibility | |
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| Planning Strategies | |
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| Begin as Soon as Possible | |
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| Rhetorical Issues | |
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| Inventing Strategies | |
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| Creativity: A Digression | |
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| Structured Problem-Solving Heuristics | |
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| Collaborative Inventing Strategies | |
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| Research | |
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| Organizational Strategies | |
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| Creating an Outline | |
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| Organizational Patterns | |
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| Writing Introductory Paragraphs | |
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| Creating Graphics | |
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| Planning Checklist | |
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| Exercises | |
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| Drafting and Revising Strategies | |
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| Summary | |
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| Drafting Strategies | |
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| Four Approaches to Drafting | |
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| Managing Writer's Block | |
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| Attaining for a Flow State | |
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| Health and Writing | |
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| Revising and Editing Strategies | |
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| Revising Like an Expert | |
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| Specific Strategies for Revising | |
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| Dealing with Perfectionism and Boredom | |
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| Spelling and Grammar Checkers | |
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| Analyzing Your Writing Process | |
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| Factors Relating to Your Writing Environment | |
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| Factors Relating to Audience and Purpose | |
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| Factors Relating to Your Writing Process | |
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| Factors Relating to Your Attitudes about Writing | |
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| Checklist | |
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| Drafting Phase | |
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| Revising and Editing Phase | |
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| Exercises | |
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| Rhetorical Strategies | |
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| Summary | |
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| Rhetorical Situation | |
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| Verify Emphasis | |
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| Clarify Your Goal | |
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| Analyze Your Audience | |
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| Write or Speak? | |
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| Persuasive Writing | |
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| The Origins and Principles of Persuasion | |
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| Models of Persuasion | |
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| Connotation | |
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| Inclusive Language | |
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| Ethical Considerations | |
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| Principles of Persuasion | |
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| Informative Writing | |
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| Readers and Information Processing | |
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| Audience Analysis | |
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| Rhetorical Issues Checklist | |
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| Goal and Audience | |
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| Persuasive Emphasis | |
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| Informative Emphasis | |
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| Exercises | |
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| Strategies for Teamwork and Workplace Communication | |
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| Summary | |
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| Why Collaborate? | |
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| Listening Skills | |
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| Listening Actively | |
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| Other Features of Effective Listening | |
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| When Not to Listen | |
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| Team Dynamics | |
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| Fostering Respect | |
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| Articulating Goals | |
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| Interacting Regularly | |
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| Assigning Team Roles | |
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| Dividing Tasks Equitably | |
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| Sharing Responsibility | |
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| Resolving Conflicts | |
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| Avoiding Groupthink | |
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| Cross-Functional Teams | |
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| Embracing Diversity | |
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| Accommodating Diversity | |
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| Reaching Consensus | |
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| Virtual Teams | |
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| Team Writing | |
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| Team-Writing Processes | |
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| Team Planning | |
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| Team Revision | |
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| Routine Workplace Communication | |
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| Making Conversation | |
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| Communicating on the Telephone | |
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| Developing and Maintaining Office Relationships | |
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| Arranging Ad Hoc Meetings | |
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| Chairing Meetings | |
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| Five Steps to Chairing an Effective Meeting | |
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| Delivery Techniques for Meeting Leaders | |
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| Summing Up | |
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| Team Writing Heuristic | |
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| Teamwork Checklist | |
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| Listening Skills | |
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| Team Dynamics | |
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| Writing as Part of a Team | |
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| Routine Workplace Communication | |
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| Chairing Meetings | |
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| Exercises | |
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| Oral Presentation Strategies | |
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| Summary | |
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| Oral Communication: A Key to Success | |
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| Occasions for Oral Presentations | |
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| The Challenges of Oral Communication | |
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| Controlling Anxiety | |
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| Formal Presentations | |
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| The Importance of Attitude | |
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| Planning a Presentation | |
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| Preparing and Using Speaker's Notes | |
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| Preparing for Questions | |
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| Rehearsing Your Presentation | |
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| Other Preparation Tips | |
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| Delivering Your Presentation | |
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| Body Language | |
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| Voice | |
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| Speaking Style | |
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| Team Presentations | |
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| Team Planning | |
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| Group Delivery Styles | |
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| Team Rehearsals | |
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| Group Question Period | |
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| A Final Word | |
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| Heuristic for Improving Delivery | |
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| Body Language | |
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| Voice | |
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| Speaking Style | |
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| Oral Presentation Checklist | |
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| Formal Presentations | |
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| Exercises | |
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| Stylistic Strategies | |
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| Summary | |
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| Style for Readers | |
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| Style for Order and Emphasis | |
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| Analyze Paragraph Structure | |
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| Revise Sentences for Emphasis and Order | |
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| Place Important Information at the End | |
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| Avoid Embedding Large Phrases | |
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| Avoid Weak Sentence Openers | |
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| Eliminate Unnecessary Passive Constructions | |
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| Style for Connection | |
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| Repeat Key Words Appropriately | |
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| Use Parallel Sentence Structure | |
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| Avoid Vague This Subjects | |
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| Use Transitions | |
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| Style for Clarity | |
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| Strive for Relatively Short Sentences | |
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| Avoid Overly General Language | |
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| Keep Jargon to a Minimum | |
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| Use Acronyms Carefully | |
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| Avoid Lengthy Noun Strings | |
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| Avoid Runs of Prepositional Phrases | |
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| Pay Attention to Punctuation | |
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| Style for Conciseness | |
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| Write in the Verbal Style | |
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| Use Descriptive Verbs | |
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| Avoid Wordy Phrases | |
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| A Functional Punctuation Guide | |
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| Sentence Level Clauses | |
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| Conjunctive Adverbs | |
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| Phrases | |
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| Relative Clauses Modifying Nouns | |
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| Lists | |
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| Explanations Following Complete Sentences | |
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| Inserted Explanations and Interrupting Comments | |
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| Analyzing Writing Styles | |
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| Style Checklist | |
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| Revising for Order and Emphasis | |
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| Revising for Connection | |
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| Revising for Clarity | |
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| Revising for Conciseness | |
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| Exercises | |
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| Format Strategies | |
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| Summary | |
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| Introduction to Rhetorical Form | |
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| Relationship between Form and Content | |
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| Rhetorical Form and Community | |
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| Rhetorical Form as Dynamic | |
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| Form and the World Wide Web | |
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| Rhetorical Form as Static | |
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| Mastering the Technology | |
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| General Principles of Format | |
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| White Space | |
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| Organization | |
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| Graphical Elements | |
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| Referencing Information Sources | |
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| A Guide to Referencing Conventions | |
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| Citing Sources by Author and Date | |
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| Placing Citations within a Sentence | |
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| Quoting | |
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| Preparing an Alphabetical Reference List | |
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| Variations in Reference Lists | |
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| Analyzing Format | |
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| Fonts and White Space | |
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| Organizational Issues | |
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| Document Structure | |
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| Graphical Elements | |
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| Referencing Conventions | |
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| Format Checklist | |
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| Mastering Format | |
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| Applying Format | |
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| Exercises | |
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| Document Strategies and Sample Documentation | |
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| Summary | |
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| Introduction to Genre | |
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| Why Genre Matters | |
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| Learning New Genres | |
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| Limitations of Templates | |
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| E-mail and Netiquette | |
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| Identify Yourself and Your Topic | |
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| Format and Style | |
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| Length and Attachments | |
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| E-mail Security | |
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| E-mail Tone | |
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| Examples of E-mail | |
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| Memos and Letters | |
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| Example Memo | |
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| Example Letter | |
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| Resumes and Cover Letters | |
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| Paper Copy Resumes | |
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| Examples of Paper Copy Resumes | |
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| Scannable Resumes | |
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| Example Scannable Resume | |
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| Example Cover Letter | |
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| Formal Reports and Letters of Transmittal | |
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| Example Report with Letter of Transmittal | |
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| Proposals and Executive Summaries | |
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| Example Executive Summary | |
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| Example Proposal | |
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| What's Left Out | |
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| Last Words | |
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| Index | |