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| Contributors | |
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| Foreword | |
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| Preface | |
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| Introduction to the 3rd Edition | |
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| How to Use this Book | |
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| Achieving and Maintaining Business Continuity: an executive overview | |
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| Enterprise Risk Management | |
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| Developing a BCM Strategy in Line with Business Strategy | |
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| The Importance of Business Strategy in Business Continuity Planning | |
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| Multilateral Continuity Planning | |
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| Marketing Protection: a Justification for Funding of Total Asset Protection Programmes? | |
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| Operational Risk Management | |
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| Operational Risk Management: a Primer | |
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| Operational Risk Management: Risk and Consequences | |
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| Crisis Management, Emergency Management, BCM, DR: What's the Difference and How do They Fit Together? | |
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| Business Continuity and Ethics | |
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| Planning for Business Continuity: a 'how-to' guide | |
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| Business Continuity Management Methodology | |
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| Project Initiation and Control | |
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| Risk Evaluation and Control: Practical Guidelines for Risk Assessment | |
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| Business Impact Assessment | |
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| Business Impact Analysis | |
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| Business Impact Analysis: Building a Better Mousetrap | |
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| BC Strategies for Information and Communications Technology | |
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| Strategies for Continuity and Availability for Information and Communications Technology (ICT) | |
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| Business Continuity for Telecommunications | |
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| Planning to Recover Your Data: More Options | |
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| Business Continuity Strategies for the Business or Work Areas | |
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| Strategies for Different Market Sectors | |
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| Business Continuity Strategies for the Financial Sector | |
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| Business Continuity Strategies for Manufacturing and Logistics | |
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| Business Continuity and the Supply Chain | |
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| Case Study: Implementing Business Continuity in the Upstream and Midstream Energy Sector (Petrochemicals and Refineries) | |
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| From an Island to a Continent: Business Continuity in a Telecommunication Company | |
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| BC Strategies in the Retail Sector | |
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| Strategies for Funding Recovery | |
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| Developing and Implementing the Written Plan | |
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| Awareness and Training | |
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| BC Plan Testing | |
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| BC Plan Testing | |
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| Testing vs. Exercising: What's the Difference? | |
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| BCM Audit | |
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| Case Studies | |
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| Storm, Earthquake, Explosion: a General Overview | |
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| Living Nightmares | |
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| World Trade Center Explosion - February 26, 1993 | |
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| Hurricane Andrew, Miami - August 24, 1992 | |
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| Chicago Floods - April 13, 1992 | |
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| Thirty Seconds of Terror! The California Earthquake | |
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| After the Fire: First Interstate Bank, Los Angeles | |
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| One Meridian Plaza, Philadelphia | |
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| The Mercantile Fire | |
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| How Floods Can Ruin Your Day: London College of Printing | |
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| Flood Highlights | |
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| A Cautionary Tale | |
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| It Happened to Them | |
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| Fire Highlights | |
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| Wessex Regional Health Authority | |
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| The Bishopsgate Bomb - April 25, 1993 | |
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| City Bomb Blast, St Mary Axe - April 10, 1992 | |
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| Explosion Roundup | |
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| Stop Thief! | |
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| Miscellaneous Highlights | |
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| Lessons in Risk Management from the Auckland Power Crisis | |
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| Foot and Mouth: A Preventable Disaster | |
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| The Madrid Rail Bombings - March 11, 2004 | |
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| Istanbul Bombings - November 2003 | |
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| London Bombings - July 7, 2005 (7/7) | |
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| Buncefield (UK) Oil Terminal Disaster - December 11, 2005 | |
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| Intellectual Property Theft and Business Continuity | |
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| Euroclear Bank Uses BCM Framework to Manage the Impact of the Collapse of Lehman Brothers | |
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| The Toyota Recalls, 2009-2010 | |
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| The Icelandic Volcanic Ash Plume - April 2010 | |
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| The 2010 BP Oil Spill - Gulf of Mexico | |
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| Guidance Notes | |
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| Pandemic Planning | |
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| Selecting the Tools to Support the Process | |
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| The Role of Insurance | |
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| Five Nines: Chasing the Chimera? | |
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| Consultancy without Tears | |
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| Coping with People in Recovery | |
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| Benchmarking and Business Continuity: Exploring and Using Benchmarking to Assess and Develop Your Business Continuity Management Programme | |
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| Changing Attitudes to Business Continuity in Private and Public Sectors | |
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| Professional Associations, Certification Standards and Resources for BCM Practitioners | |
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| International Perspectives | |
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| International Standards and Legislation in Business Continuity | |
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| Business Continuity Management: International Perspectives in 2010 | |
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| Business Continuity Planning in the Middle East and the Indian Subcontinent | |
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| Business Continuity Management in Africa | |
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| Business Continuity in China | |
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| Glossary of General Business Continuity Terms | |
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| Index | |