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Foreword | |
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Acknowledgments | |
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Preface | |
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Meet the Trailblazers | |
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American Airlines | |
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Andrews Kurth, LLP | |
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Citi | |
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The Coca-Cola Company | |
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Dell | |
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Ford Motor Company | |
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IBM | |
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Merck & Company | |
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Pitney Bowes | |
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Shell | |
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Sodexo | |
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Verizon Communications, Inc. | |
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The CEO's Role in Success: Commitment | |
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CEO Commitment Is Four-Fold | |
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Commitment Signals Importance | |
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Walking the Walk | |
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Trailblazers: Chief Diversity Officer's Role in Success | |
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Building, Collaborating, Leading, and Leaving a Legacy | |
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7.5 Critical Competencies of Effective CDOs | |
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In Their Own Words-On Being an Effective Leader of Inclusion and Diversity | |
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Communicating the Vision | |
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A Variety of Communications Vehicles Are Required | |
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Accountability for Results | |
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Hard Impact from the "Soft" Stuff | |
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It Takes a Village | |
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Embracing Resistance | |
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Why Resistance Occurs | |
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Middle Managers: Much-Maligned Malcontents or Implementation Powerhouses? | |
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Focus | |
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Road Maps and Milestones | |
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The "Numbas": Numbers and Metrics | |
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Performance Management and Recognition | |
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Changing the Culture Through Education: Why Diversity Training Doesn't Work-and How to Fix It | |
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The Myth about Inclusion and Diversity Training | |
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Training as a Tool to Reduce the Threat of Lawsuits | |
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Many Leaders Want to Follow the Path of Least Resistance | |
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How to Make Inclusion and Diversity Education Worth the Investment | |
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Including Education and Training Measures in the Audit | |
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One Size Does Not Fit All | |
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Develop Processes Your Leaders Will Use to Reinforce the Learning Immediately and Long Term | |
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Develop an Effective Evaluation Process | |
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Identify the Facilitators for Delivery of Inclusion and Diversity Efforts | |
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Evaluate All Company Training and Education from a Diversity Perspective | |
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Develop Scorecards for Diversity and Inclusion Training | |
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What Trailblazers Are Saying and Doing... | |
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Sticky Strategies� to Keep Your Pipeline Filled | |
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Finding the Right First Step | |
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Sticky Strategies� That Work | |
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Mentoring, Sponsoring, and Coaching | |
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Succession Planning | |
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Representation Tracking | |
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Community Involvement and Social Responsibility: Is It Just Good Public Relations or Is There More? | |
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Community Involvement: A Responsibility and Good Business | |
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Linking Diversity Efforts and Community Involvement | |
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Leading the Way through Supporting Professional Associations | |
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Building Bridges through Learning and Trust | |
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Engaging Employees for Increased Commitment | |
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Connecting to Global Communities | |
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Global Diversity and Inclusion | |
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Adopting a Global Mindset | |
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Technology and Global Diversity | |
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Differences Matter | |
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Inequality Is Global | |
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Generalize; Don't Stereotype | |
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Journey from Equal Employment Opportunity to Inclusion and Diversity | |
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Customers Exercise Their Choices | |
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Global Diversity and Talent Management | |
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Accelerating Results | |
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Marketplace/Brand Eminence | |
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Relationship of Inclusion and Diversity to the Marketplace | |
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Evaluations and Recognitions: Double-Edged Swords? | |
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Making the Words and the Music Match | |
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And the Reseach Says...: Facts vs. Myths | |
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Introduction | |
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Are Leaders of Color the Best Leaders of Diversity Initiatives? | |
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Deep-Level Diversity versus Surface-Level Diversity Perspectives | |
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Universities Employing Professionals of Color: What Are Their Results? | |
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Strategic Priorities of Diversity and Inclusion | |
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Type and Extent of Diversity Activities | |
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Is It All about the Money for Employees of Color? | |
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Are All Employees Sensitive to Diversity Climate Issues? | |
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The Impact of Diversity on Climate for Employees of Color and the Outcomes | |
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Research Setting: U.S. Business Schools | |
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Research Summary | |
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Diversity and Inclusion Councils: Internal and External | |
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Strengthening Connectivity inside the Organization | |
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External Diversity Councils: Inviting the Outside In | |
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Fast-Forward | |
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Employee Resource Groups or Networks | |
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Networks for Business Advancement | |
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ERGs | |
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Types of Employee Resource Groups | |
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Chaired by Senior Management | |
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A Deeper Look at ERGs/Network and D & I | |
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Rewards and Recognition | |
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A Question of Faith | |
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Tracking Employee Resource Groups | |
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More Than One Way to Achieve Results | |
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Budgets for ERGs | |
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A Word about Social Networking | |
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Supplier Diversity: A Strategic Procurement Choice | |
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First Tier, Second Tier-Where to Focus? | |
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Supplier Diversity at Its Core | |
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Does Supplier Diversity Translate into Results for the Business? | |
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Opportunity Is the Key Word | |
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Reaching Out to Diverse Suppliers | |
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Defining Goals within a Company | |
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Measures of Success | |
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Appendix: Study Methodology and Samples | |
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Notes | |
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Index | |