Renegotiating Health Care Resolving Conflict to Build Collaboration

ISBN-10: 047056220X
ISBN-13: 9780470562208
Edition: 2nd 2011
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Description: This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions  More...

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Book details

List price: $55.00
Edition: 2nd
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 7/22/2011
Binding: Paperback
Pages: 512
Size: 6.00" wide x 9.00" long x 1.25" tall
Weight: 2.090
Language: English

This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field.

LEONARD S. MARCUS is the children's book industry's most respected historian and critic. His many books include Margaret Wise Brown: Awakened by the Moon and Dear Genius: The Letters of Ursula Nordstrom. He is a frequent contributor to the New York Times Book Review, Washington Post Book World, Parenting magazine, the Horn Book, and Publishers Weekly.

Preface
Acknowledgments
The Authors
Conflict
Why Conflict?
Moving Beyond Conflict
Setting the Stage for Negotiation
Negotiation
Interest-Based Negotiation
Framing to Generate Options
Reframing to Spur Momentum
The Walk in the Woods
Contest, Resolution, and Connectivity
Positional Bargaining
Mediation, Arbitration, and Dispute Resolution
Meta-Leadership
Evolving Health Care Practice
Designing a More Cohesive, Better-Linked Health System
Evolving with Technology
The Negotiating Patient
Changing Work and a Changing Workforce
Shaping Purpose
Crafting the Essentials
Constructing a Resilient Balance
Appendix: List of Characters
References
Index

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