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Foreword | |
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Preface | |
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Acknowledgments | |
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Introduction | |
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Overview | |
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Business Intelligence as a Competitive Differentiator | |
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Business Intelligence Competency Center | |
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Summary | |
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Business Intelligence in the Organization | |
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Overview | |
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General Findings of the Survey | |
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Business Intelligence Competency Centers | |
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Summary | |
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Primary Functions of the Business Intelligence Competency Center | |
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Overview | |
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Functional Areas Inside the BICC | |
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Detailed Checklist for the Functional Areas in the BICC | |
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Related Functional Areas | |
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Summary | |
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Planning a Business Intelligence Competency Center: Using the Information Evolution Model | |
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Overview | |
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Four Critical Dimensions of the Information Evolution Model | |
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Five Levels of Maturity in the Information Evolution Model | |
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Defining the BI Strategy | |
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Summary | |
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Human Capital | |
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Overview | |
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Staffing the Business Intelligence Competency Center | |
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Summary | |
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Knowledge Processes | |
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Overview | |
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Knowledge Processes in the Business Intelligence Competency Center's Functional Areas | |
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Summary | |
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Culture | |
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Overview | |
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Organizational Setup and Funding | |
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Performance Metrics | |
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Knowledge Management | |
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Change Management | |
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Summary | |
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Infrastructure | |
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Overview | |
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Considerations from a BICC Perspective | |
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Business Intelligence Infrastructure Selection Criteria | |
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Road Map to Implementing a BI Infrastructure | |
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Summary | |
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Setting Up and Ensuring Ongoing Support | |
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Overview | |
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Setup Process in Detail | |
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Working with Software Vendors | |
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Summary | |
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Cases from the Field | |
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Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy | |
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Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center | |
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Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center | |
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Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank | |
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Summary | |
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Ten Recommendations for a Highly Effective Business Intelligence Competency Center | |
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Have a Vision for Business Intelligence | |
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Create a Joint Venture Between Business and Information Technology | |
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It's a Process, Not a Project | |
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Maintain Clear Vision, Concrete Objectives | |
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Integrate and Consolidate | |
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Practice Effective Change Management | |
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Carry Out Staff Induction, Training, Development | |
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Deliver Ongoing Value | |
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Ensure the Infrastructure's Depth and Breadth | |
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Use a Multidimensional Approach | |
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List of Abbreviations | |
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Additional Roles | |
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Index | |