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Design of Everyday Things

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ISBN-10: 0465067107

ISBN-13: 9780465067107

Edition: 2002

Authors: Don Norman

List price: $16.95
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First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them.
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Book details

List price: $16.95
Copyright year: 2002
Publisher: Basic Books
Publication date: 9/19/2002
Binding: Paperback
Pages: 288
Size: 5.25" wide x 8.25" long x 0.75" tall
Weight: 0.748
Language: English

Preface to the 2002 Edition
Preface
The Psychopathology of Everyday Things
The Psychology of Everyday Actions
Knowledge in the Head and in the World
Knowing What to Do
To Err Is Human
The Design Challenge
User-Centered Design
Notes
Suggested Readings
References
Index