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Design of Everyday Things

ISBN-10: 0465067107
ISBN-13: 9780465067107
Edition: 2002
Authors: Don Norman
List price: $16.95
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Description: First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while  More...

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Book details

List price: $16.95
Copyright year: 2002
Publisher: Basic Books
Publication date: 9/19/2002
Binding: Paperback
Pages: 288
Size: 5.25" wide x 8.25" long x 0.75" tall
Weight: 0.858
Language: English

First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them.

Preface to the 2002 Edition
Preface
The Psychopathology of Everyday Things
The Psychology of Everyday Actions
Knowledge in the Head and in the World
Knowing What to Do
To Err Is Human
The Design Challenge
User-Centered Design
Notes
Suggested Readings
References
Index

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