Passion for Excellence The Leadership Difference

Name: Passion for Excellence The Leadership Difference
Availability: InStock
ISBN: 9780446386395

ISBN-10: 0446386391

ISBN-13: 9780446386395

Edition: N/A

Authors: Nancy Austin, Thomas J. Peters

List price: $25.99

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Book details

List price: $25.99
Publisher: Grand Central Publishing
Publication date: 1/4/1989
Binding: Paperback
Pages: 575
Size: 5.25" wide x 8.00" long x 1.25" tall
Weight: 1.100
Language: English



Foreword


Introduction: A Revolution Is Brewing



Common Sense



A Blinding Flash of the Obvious



MBWA: The Technology of the Obvious



Integrity and the Technology of the Obvious



Customers



Common Courtesy: The Ultimate Barrier to Competitor Entry



No Such Thing as a Commodity



"Mere Perception": On the Irreducible Humanness of Customers



Quality Is Not a Technique



The "Smell" of the Customer


Some (More) Good Reading on Customers



Innovation



The Mythology of Innovation, or a Skunkworks Tale



Three Skunks



The Context of Innovation



The "Smell" of Innovation


Some (More) Good Reading on Innovation



People, People, People



Bone-Deep Beliefs



Ownership!



ApplauseApplause


Some (More) Good Reading on People



Leadership



Attention, Symbols, Drama, Vision-and Love



Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence



Coaching



Doing MBWA



Excellence in School Leadership



What Price Excellence?


Afterword


Some (More) Good Reading on Leadership


Acknowledgments


A Guide to Key Concepts


Index