Passion for Excellence The Leadership Difference

ISBN-10: 0446386391

ISBN-13: 9780446386395

Edition: N/A

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Book details

List price: $28.99
Publisher: Grand Central Publishing
Publication date: 1/4/1989
Binding: Paperback
Pages: 575
Size: 5.25" wide x 8.00" long x 1.50" tall
Weight: 1.342
Language: English

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films. He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

Foreword
Introduction: A Revolution Is Brewing
Common Sense
A Blinding Flash of the Obvious
MBWA: The Technology of the Obvious
Integrity and the Technology of the Obvious
Customers
Common Courtesy: The Ultimate Barrier to Competitor Entry
No Such Thing as a Commodity
"Mere Perception": On the Irreducible Humanness of Customers
Quality Is Not a Technique
The "Smell" of the Customer
Some (More) Good Reading on Customers
Innovation
The Mythology of Innovation, or a Skunkworks Tale
Three Skunks
The Context of Innovation
The "Smell" of Innovation
Some (More) Good Reading on Innovation
People, People, People
Bone-Deep Beliefs
Ownership!
ApplauseApplause
Some (More) Good Reading on People
Leadership
Attention, Symbols, Drama, Vision-and Love
Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence
Coaching
Doing MBWA
Excellence in School Leadership
What Price Excellence?
Afterword
Some (More) Good Reading on Leadership
Acknowledgments
A Guide to Key Concepts
Index
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