Destructive Organizational Communication Processes, Consequences, and Constructive Ways of Organizing

ISBN-10: 0415989949
ISBN-13: 9780415989947
Edition: 2009
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Description: This volume provides an in-depth consideration of destructive communication in organizations - including workplace bullying, racism, stress, and harassment. It brings together communication scholars from theoretical and applied perspectives to  More...

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Book details

List price: $52.95
Copyright year: 2009
Publisher: Routledge
Publication date: 6/19/2009
Binding: Paperback
Pages: 424
Size: 6.00" wide x 8.75" long x 1.00" tall
Weight: 1.232
Language: English

This volume provides an in-depth consideration of destructive communication in organizations - including workplace bullying, racism, stress, and harassment. It brings together communication scholars from theoretical and applied perspectives to assess current understandings.

Beverly Davenport Sypher, PhD, is Professor of Communication Studies and Divisional Dean for Social Sciences at the University of Kansas. This is the second volume of case studies that she has edited for Guilford. Her work has appeared in a variety of communication, psychology, and management journals, and she continues to focus on the kind of organizations created by the communication practices of employees. Most often she studies large-scale manufacturing organizations, but she has also helped employees of small nonprofit groups; local, state, and federal agencies, and various corporations sort out the consequences of communication choices and the possibilities of person-centered messages. Dr. Sypher is a recipient of the Speech Communication Association's Ecroyd Award for Outstanding Teaching in Higher Education and a Kemper Fellowship for Teaching Excellence at the University of Kansas.

List of Contributors
Preface
Introduction
Various Forms of Destructive Organizational Communication
Emotional Tyranny at Work: Suppressing the Moral Emotions
Workplace Bullying: Causes, Consequences, and Corrections
Workplace Incivility and Organizational Trust
Cultural and Organizational Pressures
Managing Burnout and Moving Toward Employee Engagement: Reinvigorating the Study of Stress at Work
Excessive Careerism and Destructive Life Stresses: The Role of Entrepreneurialism in Colonizing Identities
The Construction of Civility in Multicultural Organizations
Difference and Discrimination
Social Ostracism, Cliques, and Outcasts
Racial Harassment in the Workplace
Destructive Organizational Communication and LGBT Workers' Experiences
Sexual Harassment as Destructive Organizational Process
Technology and Teams
The Destructive Potential of Electronic Communication Technologies in Organizations
Virtual Groups: (Mis)Attribution of Blame in Distributed Work
Communication That Damages Teamwork: The Dark Side of Teams
Perspectives for Constructive Communication
Responses to Destructive Organizational Contexts: Intersubjectively Creating Resilience to Foster Human Dignity and Hope
The Strange Case of the Farting Professor: Humor and the Deconstruction of Destructive Communication
Building a Constructive Communication Climate: The Workplace Stress and Aggression Project
Working Alone: What Ever Happened to the Idea of Organizations as Communities?
Glossary
Index

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