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Contemporary Selling Building Relationships, Creating Value

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ISBN-10: 0415523508

ISBN-13: 9780415523509

Edition: 4th 2013 (Revised)

Authors: Mark W. Johnston, Greg W. Marshall

List price: $49.99
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Description:

Relationship Selling provides students with a comprehensive resource on the selling function. It is the only book that integrates critical tools for managing the buyer-seller relationship with the skills necessary to manage a sales force. The book presents state of the art sales methodology to enhance the student’s knowledge base and skill set. The latest edition of Johnston and Marshall’s leading book incorporates new chapters on social media and technology-enabled selling. To support student engagement, the book also features:Cases to help students understand and apply the principles they have learned in the classroom‘Ethical dilemmas’ that simulate real-world problems faced by…    
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Book details

List price: $49.99
Edition: 4th
Copyright year: 2013
Publisher: Taylor & Francis Group
Publication date: 4/24/2013
Binding: Paperback
Pages: 418
Size: 8.50" wide x 10.75" long x 1.00" tall
Weight: 2.684
Language: English

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy in the Roy E. Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He also serves as Vice President for Strategic Marketing for Rollins College. He earned his Ph.D. in Business Administration from Oklahoma State University, taking a marketing major and management minor, and holds a BSBA in marketing and MBA from the University of Tulsa. Prior to joining Rollins, Greg was on the faculty at the University of South Florida, Texas Christian University, and Oklahoma State University. Prior to returning to school for his doctorate, Greg’s managerial industry experience included thirteen…    

What is Contemporary Selling?
Introduction to Contemporary Selling
Understanding Sellers and Buyers
Value Creation in Buyer-Seller Relationships
Ethical and Legal Issues in Contemporary Selling
CRM and Sales Technologies
Elements of the Contemporary Selling Process
Prospecting and Sales Call Planning
Communicating the Sales Message
Negotiating for Win-Win Solutions
Closing the Sale and Follow-up
Management of Time and Territory
Managing the Contemporary Selling Process
Salesperson Performance: Behavior, Motivation, and Role Perceptions
Recruiting, Selecting, and Training Salespeople
Compensating and Evaluating Salespeople
Global Perspectives on Contemporary Selling