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List of figures | |
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List of tables | |
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Preface | |
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Introduction | |
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What is this book about and who is it aimed at? | |
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Where does the material come from? | |
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Information literacy: explaining a theme | |
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Overview | |
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Setting the scene | |
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Possibilities and constraints | |
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Culture, power and information | |
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Conclusion | |
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Structure and distinctive features of the book | |
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Use of the book for teaching | |
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The knowledge economy and managerial work | |
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Chapter summary | |
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Being information literate in the knowledge economy | |
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Introduction | |
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Thinking about the knowledge economy | |
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Information literacy: origins and application | |
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Information literacy and managerial work | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Case exercise | |
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Further reading | |
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References | |
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Managers and information | |
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Introduction | |
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The manager as decision maker | |
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Managers in context: communication and negotiation | |
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Managers and interpretation | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Further reading | |
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References | |
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Data, information and knowledge | |
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Introduction | |
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Some knowledge trends | |
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Data | |
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Data selection: the importance of the initial question | |
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Data quality | |
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Data ownership | |
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Data summary | |
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Information | |
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Information as process | |
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'Informate' | |
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Information sharing: formal and informal information | |
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Information summary | |
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Knowledge | |
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Knowledge in theory and practice | |
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Tacit knowledge | |
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Ways of knowing in organizations | |
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Knowledge summary | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Further reading | |
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References | |
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Technology, structure and individuals | |
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Chapter summary | |
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Technology 1: Definitions and data | |
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Introduction | |
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Defining technology | |
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Technological determinism: over-stressing the case | |
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Orlikowski and structuration theory: over-emphasizing agency? | |
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Actor-network theory: privileging technology? | |
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Looking at technology from a morphogenetic perspective | |
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Applications and data | |
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From data to database | |
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Data warehousing | |
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Executive Information Systems and Business Intelligence | |
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Making data visible: varieties of enterprise data | |
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Handling data: conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Further reading | |
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References | |
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Technology 2: ICT and communication | |
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Introduction | |
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Theories of communication | |
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ICT for communication and sharing | |
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Document management systems | |
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Groupware | |
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Intranets | |
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Email | |
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Knowledge management | |
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Information and place | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Case exercise | |
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Further reading | |
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References | |
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Strategy, information and ICT | |
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Introduction | |
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Varieties of strategy | |
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Supermarkets, information and strategy | |
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Supermarkets and data | |
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Supermarkets and the Web | |
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Knowledge as resource | |
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Strategy as process and practice | |
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Bringing information in | |
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Information policies: the missing link? | |
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IS strategy: the myth of alignment? | |
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Conclusion: military metaphor and strategy | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Case exercise | |
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Further reading | |
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References | |
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Structure and information | |
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Introduction | |
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The death of the middle manager? | |
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Challenging functions: BPR | |
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Projects, teams and information | |
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Towards the network age? | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Case exercise | |
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Further reading | |
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References | |
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Roles, responsibilities and change | |
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Introduction | |
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Application specific training: the lessons from end-user computing | |
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Training for data analysis | |
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Communicative competence | |
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Information ethics | |
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'Practical reasoning' | |
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Changing roles | |
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'Power users' | |
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The re-emergence of the librarian? | |
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Spanning boundaries: the hybrid manager? | |
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Recruitment, reward and careers | |
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Information, resistance and change | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Further reading | |
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References | |
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Power, culture and the institutional formation of information | |
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Chapter summary | |
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Power, culture and information | |
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Introduction | |
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Theories of power and information | |
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Information and surveillance: call centres | |
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Surveillance through the 'information grid' | |
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Managers, agency and information | |
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Culture and information | |
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Organizational cultures of knowing | |
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National cultures of information | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion question | |
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References | |
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Institutions and information | |
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Introduction | |
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What is an institution? | |
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Institutional systems and logics | |
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New institutionalism | |
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Information strategies in higher education: an institutionalist analysis of the UK experience | |
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Limitations of an institutionalist approach | |
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Critical realism, morphogenesis and information | |
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Information and morphogenesis | |
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Conclusion | |
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Summary | |
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Review questions | |
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Discussion questions | |
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Further reading | |
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References | |
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Conclusion | |
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Chapter summary | |
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The limits and potential of information literacy | |
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Introduction | |
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Information literacy at work: a balance sheet | |
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Reflexivity and information | |
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Structures and information | |
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Conclusion | |
| |
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Summary | |
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Further reading | |
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References | |
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Glossary | |
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Index | |